Try and practice the latest IBM : 000-656 real questions & answers
Updated: Oct 18, 2026
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IBM 000-656 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM SmartCloud Control Desk V7.5 Service Request Management Implementation |
| Exam Number: | C9560-656 |
| Real Exam Qty: | 61 |
| Exam Price: | USD 200 |
| Related Certifications: | IBM Certified Deployment Professional - SmartCloud Control Desk V7.5 Service Request Management IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation IBM SmartCloud Control Desk V7.5 Fundamentals |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Passing Score: | 41/61 |
| Sample Questions: | IBM 000-656 Sample Questions |
| Exam Way: | Delivered through authorized Pearson VUE testing centers; online availability depends on IBM's current certification program offerings. |
| Pre Condition: | Recommended practical experience with IBM SmartCloud Control Desk solution implementation and working knowledge of IT service management concepts before attempting this exam. |
| Official Syllabus URL: | https://www.ibm.com/training/certification/ibm-certified-deployment-professional-smartcloud-control-desk-v75-service-request-management-24012903 |
IBM 000-656 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Service Management Processes | - Service and incident processes
|
| Topic 2: Integration and Extensions | - Integration within Control Desk
|
| Topic 3: Service Request Management Architecture | - Overview of SmartCloud Control Desk V7.5 Service Request Management
|
| Topic 4: Configuration and Implementation | - Service Request Configuration
|
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