Updated: Jul 18, 2026
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| Certification Vendor: | Avaya |
| Exam Name: | Specialist: Avaya Voice Self-Service Design Elective Exam |
| Exam Number: | 132-S-708.1 |
| Passing Score: | 68%–70% |
| Certificate Validity Period: | 2 years |
| Related Certifications: | 132-S-709.1 Specialist: Avaya Voice Self-Service Implement Elective 132-S-712.2 Specialist: Avaya Proactive Contact Solutions Design Elective |
| Available Languages: | English |
| Real Exam Qty: | 65–77 |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90–105 |
| Exam Price: | USD 125–150 |
| Recommended Training: | Avaya Official Voice Self-Service Design Training |
| Exam Registration: | Pearson VUE Avaya Learning Center |
| Sample Questions: | Avaya 132-S-708.1 Sample Questions |
| Exam Way: | Proctored online or onsite via authorized testing centers |
| Pre Condition: | No mandatory official prerequisites; recommended experience with Avaya communication systems, IVR design, and telephony fundamentals |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Solution Design | 20% | - Contact center and routing integration - Database and CTI integration |
| Topic 2: Avaya Voice Portal / Experience Portal Architecture | 25% | - High availability and scalability design - System components and deployment models |
| Topic 3: Voice Self-Service Fundamentals | 15% | - Telephony and call flow basics - IVR and self-service concepts |
| Topic 4: Dialog Designer & Application Development | 25% | - VoiceXML and call flow design - Prompt, grammar, and speech recognition design |
| Topic 5: Performance, Monitoring & Troubleshooting | 15% | - Capacity planning and optimization - Diagnostics and fault isolation |
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