Try and practice the latest Oracle : 1Z0-1064-26 real questions & answers
Updated: Aug 10, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 50 |
| Available Languages: | English |
| Passing Score: | 68% |
| Related Certifications: | Oracle Fusion Service Implementation Professional (previous versions) |
| Exam Format: | Multiple Choice, Scenario-based questions |
| Recommended Training: | Oracle University Fusion Service training |
| Exam Registration: | Oracle Certification Portal |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or testing center (Oracle University) |
| Pre Condition: | No formal prerequisite required; recommended experience with Oracle Fusion Service implementation |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Redwood UX and AI Features | - AI capabilities
|
| Topic 2: Work Assignment and Routing | - Queues and assignment rules
|
| Topic 3: Digital Customer Service and Chat | - Chatbot and automation
|
| Topic 4: Data Migration and Integration | - Data import/export
|
| Topic 5: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 6: Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Topic 7: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 8: Managing and Extending Service Requests | - Application Composer extensions
|
| Topic 9: Computer Telephony Integration (CTI) | - Telephony integration setup
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Which two are required to publish a completed Digital Customer Service (DCS) application?
A) system administrator approval
B) a single "publish" action to complete the task
C) nothing (DCS applications are always available to all users.)
D) moving the application to Staging and subsequently to Production status
2. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
A) You can download large volumes of SR data from the Analytics interface.
B) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
C) You must retrieve large volumes of data through a REST API endpoint.
D) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
3. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
A) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
B) Choose all optional result columns.
C) Do not choose any optional criteria columns.
D) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
4. What is the main function of the Data Security Policies?
A) defines the views the application can access
B) defines the data a particular user can see and/or modify
C) defines the privileges and roles a particular user can have
D) defines the views or functionalities the user can access
E) defines the actions a particular user can do
5. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
A) You have not enabled the Computer Telephony Integration (CTI) service.
B) The signed-in user does not have the appropriate access privileges to a toolbar.
C) The only toolbar enabled is the default one, and you must configure at least two.
D) You entered a toolbar height that is not more than 70 pixels.
E) You did not enable the vertical toolbar which is required, while the horizontal is optional.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,D | Question # 3 Answer: A,C,D | Question # 4 Answer: D | Question # 5 Answer: A,E |
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