Try and practice the latest Oracle : 1Z0-1064-26 real questions & answers
Updated: Sep 29, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 50 |
| Available Languages: | English |
| Passing Score: | 68% |
| Related Certifications: | Oracle Fusion Service Implementation Professional (previous versions) |
| Exam Format: | Scenario-based questions, Multiple Choice |
| Recommended Training: | Oracle University Fusion Service training |
| Exam Registration: | Oracle Certification Portal |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or testing center (Oracle University) |
| Pre Condition: | No formal prerequisite required; recommended experience with Oracle Fusion Service implementation |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Redwood UX and AI Features | - AI capabilities
|
| Topic 2: Work Assignment and Routing | - Queues and assignment rules
|
| Topic 3: Digital Customer Service and Chat | - Chatbot and automation
|
| Topic 4: Data Migration and Integration | - Data import/export
|
| Topic 5: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 6: Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Topic 7: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 8: Managing and Extending Service Requests | - Application Composer extensions
|
| Topic 9: Computer Telephony Integration (CTI) | - Telephony integration setup
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. system administrator approval
- B. a single "publish" action to complete the task
- C. nothing (DCS applications are always available to all users.)
- D. moving the application to Staging and subsequently to Production status
Correct Answer: C,D 🗳️
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
- A. You can download large volumes of SR data from the Analytics interface.
- B. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
- C. You must retrieve large volumes of data through a REST API endpoint.
- D. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
Correct Answer: A,D 🗳️
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
- A. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
- B. Choose all optional result columns.
- C. Do not choose any optional criteria columns.
- D. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
Correct Answer: A,C,D 🗳️
What is the main function of the Data Security Policies?
- A. defines the views the application can access
- B. defines the data a particular user can see and/or modify
- C. defines the privileges and roles a particular user can have
- D. defines the views or functionalities the user can access
- E. defines the actions a particular user can do
Correct Answer: D 🗳️
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
- A. You have not enabled the Computer Telephony Integration (CTI) service.
- B. The signed-in user does not have the appropriate access privileges to a toolbar.
- C. The only toolbar enabled is the default one, and you must configure at least two.
- D. You entered a toolbar height that is not more than 70 pixels.
- E. You did not enable the vertical toolbar which is required, while the horizontal is optional.
Correct Answer: A,E 🗳️
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