Try and practice the latest Avaya : 3312 real questions & answers
Updated: Nov 03, 2026
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Certification Topics of Avaya 3312 Exam
Media Gateway Configuration and Operation (MGCP)
Single Number Reach Configuration and Operation (SNR)
LAN/WAN Design Considerations
Basic Concepts
Avaya Voice Network Architecture
Avaya Call Server Implementation and Management (Call Servers)
Media Gateway Controller Implementation and Management
SIP Trunking Configuration and Operation (H.323)
SIP Configuration and Operation
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488
Avaya 3312 Exam: How to Ace It, guide about the importance of studying for certification exams
Ways To Prepare For Your Avaya 3312 Exam with Study Guide: a guide about preparing for the Avaya 3312 certification
Comprehensive Avaya 3312 Exam Study Guide: Study guide with tips and troubleshooting guidelines
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Are you interested in Avaya IP Telephony and want to take the Avaya 3312 exam? Do you know what knowledge is needed to pass this exam? If so, then keep reading as this article will provide an overview of the exam.
Avaya 3312 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Administration Exam |
| Exam Number: | 3312 |
| Passing Score: | 700 / 1000 (70%) |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Drag-and-Drop, Scenario-based |
| Exam Price: | USD 200 |
| Exam Duration: | 90-105 |
| Real Exam Qty: | 65-66 |
| Related Certifications: | ACSS-3300 Avaya Aura Contact Center |
| Available Languages: | English |
| Recommended Training: | Avaya Official Documentation Avaya Aura Contact Center Administration Training |
| Exam Registration: | Avaya Learning Official Pearson VUE Registration |
| Sample Questions: | Avaya 3312 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers (Pearson VUE, Kryterion) |
| Pre Condition: | Recommended 6+ months hands-on experience with Avaya Aura Contact Center; no mandatory prerequisite exams |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21488 |
What is the salary of an Avaya 3312 Exam certified professional?
The Average salary of different countries of Avaya 3312 Exam Certified professional
UK - 52844 Pounds
India - 5320945 INR
United States - $70,000 USD
Avaya 3312 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Components | 25% | - Contact Center Manager Administration (CCMA) functions - Access and Partition Management - Avaya Aura Media Server integration - Avaya Aura Contact Center (AACC) core architecture |
| Topic 2: Routing & Scripting | 25% | - Local View vs Contact Center View - Contact Router configuration - Script creation, testing and synchronization - Service Creation Environment (SCE) overview - Variables, intrinsics and expression logic |
| Topic 3: Reporting, Monitoring & Maintenance | 20% | - System health checks and routine maintenance - Thresholds and alarm configuration - Basic troubleshooting of common issues - Real-time and historical reporting |
| Topic 4: User, Agent & Skillset Configuration | 30% | - Agent creation and profile setup - Skillset and call presentation class configuration - Webadmin vs standard admin privileges - Bulk data configuration and import tools |
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