Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

A) Set up lead nurturing with Marketing Cloud and automate emails through journeys.
B) Createan opportunity when a customer clicks a cross-sell or upsell email link.
C) Put all leads from the abandoned carts in a queue.
D) Stop creating leads in Sales Cloud for abandoned carts.
E) Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.

2. Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?

A) Change Data Capture
B) SOAP API
C) Bulk Rest API
D) Salesforce Connect

3. Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

A) Make internal organization-wide defaults Public Read Only to create external visibility.
B) Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
C) Enable External Sharing Model to create external organization-wide defaults.
D) Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.

4. Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A) Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
B) Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
C) Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
D) Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.

5. At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.
Which approach should the Solution Architect take to meet these requirements?

A) Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.
B) Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.
C) Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.
D) Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.

Solutions: