Try and practice the latest ServiceNow : CIS-HR real questions & answers
Updated: Oct 13, 2026
No. of Questions: 130 Questions & Answers with Testing Engine
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ServiceNow CIS-HR Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Human Resources |
| Exam Number: | CIS-HR |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Price: | $450 USD (varies by region/promotions) |
| Real Exam Qty: | 60 |
| Passing Score: | Approximately 70% (ServiceNow does not officially publish an exact passing score) |
| Exam Duration: | 90 minutes |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) |
| Recommended Training: | ServiceNow HR Service Delivery (HRSD) Implementation Course ServiceNow CIS-HR Exam Blueprint |
| Exam Registration: | ServiceNow Training & Certification Portal Now Learning Platform |
| Sample Questions: | ServiceNow CIS-HR Sample Questions |
| Exam Way: | Online proctored or test center (vendor-proctored exam delivery) |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) is strongly recommended; practical HRSD implementation experience is highly beneficial |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security and Data Protection | 20% | - Confidential HR data handling - Contextual security for HR cases - HR data security model - Role-based access control |
| HR System Architecture | 30% | - HR data model (HR Case, HR Profile, tables) - HR criteria and targeting - HR Service Delivery architecture - HR services and catalog structure |
| HR Journeys and Lifecycle Events | 20% | - Onboarding / Offboarding / Transfers - Lifecycle event configuration - Activity Sets and triggers - Journey Designer |
| Core HR Applications and Employee Center | 30% | - HR Dashboards and Reporting - Employee Center configuration - HR Case Management - HR Administration |
ServiceNow Certified Implementation Specialist-Human Resources Sample Questions:
Which feature allows HR Administrators to define when surveys are sent?
- A. Trigger Conditions
- B. Listening Posts
- C. Assessments
- D. Survey Designer
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
If the Applies to all services box is not checked on the COE ACL Configuration record what additional configurations must be made to the record ' ?
- A. An Applies when condition must be created for each Service
- B. No additional configurations are needed
- C. At least one HR Service must be selected for the Services list
- D. More man one group must be added to the Groups list
Correct Answer: C 🗳️
What role, at a minimum, is required to configure an HR integration source?
- A. Integrations Admin [sn_hr_integrations.admin]
- B. HR Manager [sn_hr_core.manager]
- C. HR Basic [sn_hr_core.basic]
- D. HR Admin [sn_hr_core.admin]
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
When creating a PDF Document Template, where does the list of Document Revisions come from?
- A. From System Documents
- B. From Managed Documents
- C. From Document Templates
- D. From Knowledge Articles
Correct Answer: C 🗳️
What is the minimum role required to view confidential data associated with the HR Profile?
- A. HR profile viewer [sn_hr_core profile_readerj
- B. Employee Service Center Admin [sn_hr_sp admin]
- C. HR basic [sn_hr_core basic]
- D. HR Administrator [sn_hr_core.admin]
Correct Answer: A 🗳️
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