Updated: Nov 06, 2026
No. of Questions: 532 Questions & Answers with Testing Engine
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After getting certified, you can gain a competitive edge over your peers, industry recognition, increased customer satisfaction, greater performance at your current place of work, as well as vast opportunities for career and salary growth. The ServiceNow Certified System Administrator exam majorly prepares the professionals for the role of a System Administrator. Their duties as such a specialist will include designing, developing, building, configuring applications as well as providing support to the software end-users. You will also be responsible for administrating software workflows, implementing new systems or add-ons, helping with problem resolution, and testing systems for efficiency. The ServiceNow Administrators closely cooperate with other IT specialists to guarantee the uniform implementation of workflow solutions within the network. According to ZipRecruiter.com, the average annual salary for a System Administrator amounts to $110,150 per annum.
The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:
This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.
This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.
30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.
The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.
The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator (CSA) |
| Exam Number: | CSA |
| Certificate Validity Period: | 24 months |
| Available Languages: | Simplified Chinese, English, Japanese |
| Related Certifications: | ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist |
| Exam Format: | Multiple Choice, Multiple Select |
| Real Exam Qty: | 60 |
| Exam Price: | 300 USD |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Recommended Training: | ServiceNow System Administrator (CSA) Course - Now Learning ServiceNow Fundamentals Training |
| Exam Registration: | ServiceNow Training and Certification ServiceNow Now Learning Certification Portal |
| Sample Questions: | ServiceNow CSA日本語 Sample Questions |
| Exam Way: | Online proctored exam via ServiceNow certification system |
| Pre Condition: | Recommended completion of ServiceNow Administration Fundamentals training (Now Learning platform). |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
| Section | Objectives |
|---|---|
| Topic 1: Service Automation and Configuration | - Workflows and Flow Designer overview - Business rules and client scripts basics |
| Topic 2: Data Management | - Import sets and data loading - Tables and CMDB basics |
| Topic 3: Service Management Applications | - Service catalog and request fulfillment - Change and request management - Knowledge management - Incident and problem management |
| Topic 4: Security and Administration | - Access control rules (ACLs) basics - User administration and roles |
| Topic 5: ServiceNow Platform Fundamentals | - Navigation and user interface - Lists, forms, and filters - Platform architecture and components |
| Topic 6: Reporting and Analytics | - Performance analytics overview - Reports and dashboards |
ロールは他のロールから権限を継承できます。カタログ ロールと user_critena_admm ロールのすべての権限を継承し、さらにアイテムとサービスを作成する権限を持つロールはどれですか?
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
作成され、実行され、最終的に閉じた状態に移行するものを最もよく表している用語はどれですか。
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
スコープ指定されたアプリケーションで新しいアプリケーション ファイルを作成する場合、次のどれでクロス スコープ アクセスがデフォルトでオンになりますか?
Correct Answer: C 🗳️
Cl 依存関係ビューで、サーバーなどのインフラストラクチャ アイテムから、そのサーバーに依存するサービスまで追跡できるのは何ですか?
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
「abc」という名前のグローバルカスタムテーブルを作成する場合、プラットフォームによって自動的に割り当てられるテーブル名は何ですか?
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
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