Try and practice the latest ServiceNow : CSA real questions & answers

Updated: Aug 17, 2026

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ServiceNow CSA Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified System Administrator (CSA)
Exam Number:CSA
Exam Duration:90 minutes
Exam Format:Multiple Choice, Multiple Select
Certificate Validity Period:24 months
Passing Score:70%
Available Languages:English, Japanese, Simplified Chinese
Related Certifications:ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist
Exam Price:300 USD
Real Exam Qty:60
Recommended Training:ServiceNow Fundamentals Training
ServiceNow System Administrator (CSA) Course - Now Learning
Exam Registration:ServiceNow Now Learning Certification Portal
ServiceNow Training and Certification
Sample Questions:ServiceNow CSA Sample Questions
Exam Way:Online proctored exam via ServiceNow certification system
Pre Condition:Recommended completion of ServiceNow Administration Fundamentals training (Now Learning platform).
Official Syllabus URL:https://www.servicenow.com/services/training-and-certification.html

Read the ServiceNow CSA Exam Requirements below

  • Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.

  • Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.

  • To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.

ServiceNow CSA Exam Syllabus Topics:

TopicDetails
Topic 1
  • Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.
Topic 2
  • Database Management: The topic of database management focuses on data schema, application or access control, and importing data. Lastly, it focuses on CMDB and CSDM.
Topic 3
  • Self-Service & Automation: Sub-topics related to knowledge management, service catalog, and flow design are present in this topic. Lastly, it discusses the virtual agent sub-topic.
Topic 4
  • Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.
Topic 5
  • Platform Overview and Navigation: The ServiceNow Platform overview and platform capabilities and services are discussed in this paper. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.

Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator

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