Try and practice the latest ITIL : ITIL-5-Foundation real questions & answers
Updated: Nov 10, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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ITIL ITIL-5-Foundation Exam Syllabus Topics:
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ITIL ITIL-5-Foundation Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Exam Price: | From US$690.00 |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL Transformation (Version 5) ITIL Strategy (Version 5) ITIL Product (Version 5) ITIL Experience (Version 5) ITIL Foundation Bridge (Version 5) ITIL Service (Version 5) |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26/40 questions) |
| Available Languages: | Spanish, German, French, Italian, Japanese, Portuguese (Brazil), English, Polish, Chinese |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple choice, Single correct answer, Closed book |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
ITIL Foundation (Version 5) Sample Questions:
Which dimension of service management is concerned with ensuring that a company's structure supports the fulfilment of strategic goals?
- A. Partners and suppliers
- B. Organizations and people
- C. Value streams and processes
- D. Information and technology
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
After assessing its current customer service performance, a telecom company sets a target to reduce average call times from 10 minutes to 3 minutes within six months.
Which continual improvement step are they performing?
- A. Where do we want to be?
- B. What is the vision?
- C. Where are we now?
- D. Take action
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
What is a product/service prototype?
- A. The process of releasing new or updated products to users
- B. A finalized product/service specification approved for development
- C. An initial version of a product or service demonstrating its basic form and functionality
- D. A request that triggers an agreed service action
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
Which of the following helps to understand the internal state of a complicated system by analysing its external outputs?
- A. Observability
- B. Site Reliability Engineering
- C. Continuous delivery
- D. Continuous integration
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
In the "partners and suppliers" dimension, what does it mean when organizations form flexible partnerships ?
- A. They avoid cooperation to maintain complete independence
- B. They share common goals and risks while collaborating to achieve desired outcomes
- C. They operate strictly through formal contracts with no shared responsibilities
- D. They rely only on suppliers for technical resources without collaboration
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
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