Try and practice the latest ITIL : ITIL-5-Foundation real questions & answers

Last Updated: Oct 11, 2026

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ITIL ITIL-5-Foundation Practice Q&A's

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Retaking ITIL-5-Foundation can add unnecessary cost and delay to your certification schedule. Preparing with 80 practice questions from Actual4Cert helps you evaluate your readiness for ITIL Foundation (Version 5) before you commit to another exam date.

ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:PeopleCert (formerly AXELOS)
Exam Name:ITIL 4 Foundation Examination
Exam Number:ITIL4 Foundation
Exam Duration:60 minutes
Related Certifications:ITIL 4 Practice Manager
ITIL 4 Managing Professional
ITIL 4 Strategic Leader
Passing Score:65% (26 out of 40 questions)
Certificate Validity Period:No fixed expiry (subject to PeopleCert certification policy updates)
Real Exam Qty:40 multiple-choice questions
Exam Format:Multiple-choice, Scenario-based questions (basic level), Closed book
Available Languages:Portuguese (Brazil), Spanish, Chinese (Simplified), English, French, Japanese, Korean, German
Exam Price:Varies by region and provider (typically ~£200–£400 GBP equivalent)
Recommended Training:PeopleCert ITIL 4 Foundation Training
Exam Registration:PeopleCert Official ITIL Certification Page
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored exam or authorized test center (PeopleCert)
Pre Condition:No formal prerequisites required. Recommended basic understanding of IT service management concepts.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation

ITIL ITIL-5-Foundation Exam Syllabus Topics:

SectionObjectives
ITIL Service Value Chain- Plan
- Design & Transition
- Engage
- Improve
- Obtain/Build
- Deliver & Support
Key Concepts of Service Management- Service Relationships
- Value and Value Co-Creation
Guiding Principles- Focus on Value
- Keep It Simple and Practical
- Start Where You Are
- Optimize and Automate
- Progress Iteratively with Feedback
- Think and Work Holistically
- Collaborate and Promote Visibility
The Four Dimensions of Service Management- Value Streams and Processes
- Information and Technology
- Organizations and People
- Partners and Suppliers
ITIL Practices Overview (Foundational Level)- Incident Management
- Continual Improvement
- Change Enablement
- Service Level Management
- Service Desk
The ITIL Service Value System (SVS)- Opportunity, Demand, and Value
- Overview of the SVS

ITIL ITIL-5-Foundation Certification Exam FAQ

The ITIL-5-Foundation exam, ITIL Foundation (Version 5), assesses whether a candidate can apply ITIL knowledge to the skills measured by this credential. It is associated with the ITIL 4 Foundation (No official ITIL 5 Foundation certification exists) certification. The certification is positioned at the Foundation / Entry Level level. Related credentials include ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Practice Manager.

The ITIL-5-Foundation exam includes 40 multiple-choice questions questions and allows 60 minutes. Plan your pacing before exam day rather than calculating it under pressure. Timed sessions with Actual4Cert practice tests can help you decide when to flag a difficult item, keep moving, and reserve enough time for a final review.

The published passing score for ITIL Foundation (Version 5) is 65% (26 out of 40 questions), and the official exam fee is Varies by region and provider (typically ~£200–£400 GBP equivalent). A retake requires budgeting for the full official fee again, so it is sensible to complete several timed practice tests before scheduling. Consistent results across the 80 practice questions can give you a clearer picture of your readiness.

The stated prerequisite information for ITIL Foundation (Version 5) is: No formal prerequisites required. Recommended basic understanding of IT service management concepts. Before registering, review the eligibility details on the official exam page to confirm the requirements.

You can register for ITIL Foundation (Version 5) through the following channels:

The available exam delivery format is Online proctored exam or authorized test center (PeopleCert).

The following official training resources are recommended for ITIL Foundation (Version 5):

After reviewing these training options, you can reinforce each topic with 80 practice questions from Actual4Cert.

Yes. Actual4Cert provides a free PDF demo so you can review the format and quality of the ITIL Foundation (Version 5) practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.

If you take the corresponding ITIL-5-Foundation exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.

To apply, submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam. Eligible requests are processed within 7 days. If you prefer an alternative, you may receive two free products of equal value and keep the update service for your original purchase.

Delivery is instant after payment. Your download is also sent to your email within one minute; if it has not arrived within 2 hours, contact customer service. There is no limit on the number of computers on which the material can be installed.

The published ITIL Foundation (Version 5) outline contains 6 major domains. The opening domains include:

  • Guiding Principles (official weight not provided)
  • Key Concepts of Service Management (official weight not provided)
  • ITIL Practices Overview (Foundational Level) (official weight not provided)

Review the complete Exam Topics section above for every domain and subtopic before planning your study time.

ITIL Foundation (Version 5) Sample Questions:

Question #1

In the "partners and suppliers" dimension, what does it mean when organizations form flexible partnerships ?

  • A. They avoid cooperation to maintain complete independence
  • B. They share common goals and risks while collaborating to achieve desired outcomes
  • C. They operate strictly through formal contracts with no shared responsibilities
  • D. They rely only on suppliers for technical resources without collaboration
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

  • A. Direct
  • B. Monitor
  • C. Engage stakeholders
  • D. Evaluate
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

Question #3

What is the customer of a service responsible for?

  • A. Using the service
  • B. Defining the service requirements
  • C. Provisioning the service
  • D. Authorizing the budget for the service
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

Question #4

Which BEST describes service actions ?

  • A. Actions performed by a service provider or jointly with a consumer
  • B. A combination of digital resources that provide consumer value
  • C. Actions enabling value through digital products without transferring ownership
  • D. Consumer's access to a provider's resources according to agreed terms
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

Question #5

What is a product/service prototype?

  • A. The process of releasing new or updated products to users
  • B. A finalized product/service specification approved for development
  • C. An initial version of a product or service demonstrating its basic form and functionality
  • D. A request that triggers an agreed service action
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

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