Try and practice the latest EXIN : ITIL real questions & answers
Updated: Aug 06, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26/40) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Dutch, Polish |
| Exam Price: | $314 - $385 USD |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 60 (75 for non-native language) |
| Exam Format: | Multiple choice, Closed book, Objective test questions |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | EXIN Official Registration PeopleCert Exam Booking |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 17% | - General management practices
|
| Topic 2: ITIL Service Value System | 20% | - Governance - Practices - Continual improvement - Guiding principles - Service value chain |
| Topic 3: Four Dimensions of Service Management | 18% | - Value streams and processes - Information and technology - Partners and suppliers - Organizations and people |
| Topic 4: Guiding Principles | 18% | - Collaborate and promote visibility - Think and work holistically - Keep it simple and practical - Progress iteratively with feedback - Optimize and automate - Start where you are - Focus on value |
| Topic 5: Service Value Chain Activities | 15% | - Obtain/build - Plan - Improve - Engage - Deliver and support - Design and transition |
| Topic 6: Key Concepts of Service Management | 12% | - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings - Value, value co-creation, service, service management |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which practice involves the management of vulnerabilities that were not identified before the service went live?
A) Service level management
B) Change control
C) Service request management
D) Problem management
2. Which practice provides a single point of contact for users?
A) Incident management
B) Service desk
C) Change control
D) Service request management
3. Which TWO BEST describe the guiding principles?
* Short term
* Standards
* Recommendations
* Long-term
A) 3 and 4
B) 2 and 3
C) 1 and 4
D) 1 and 2
4. What does the 'service request management' practice depend on for maximum efficiency?
A) Compliments and complaints
B) Incident management
C) Self-service tools
D) Processes and procedures
5. What is a recommendation of the 'focus on value' guiding principle?
A) Focus on value at every step of the improvement
B) Focus on the value of new and significant projects first
C) Make 'focus on value' a responsibility of the management
D) Focus on value for the service provider first
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
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