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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which customer-provided sources would give you insight into a public company's recent financial condition?

A) Supporting information from an RFP the company issued 12 months ago
B) A brochure that describes the company's history in innovation
C) Quarterly filings with the country financial securities government authority
D) A news article about a private company rumored to be an acquisition candidate for the customer

2. What is the reason for identifying business case dependencies?

A) To improve alignment between the customer IT organization and business units
B) To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled
C) Customer business executives expect Cisco to minimize the actions their teams are required to execute
D) They are most likely to help you propose and defend solutions with larger customer investments

3. Which is true regarding a first pass draft of the business case?

A) Only start thinking about the first draft once you have a full picture of deployment and transition costs
B) Ask the customer to commit on a specific deployment schedule, so you can accurately identify the timing of rollout expenses
C) You should not include costs of services, because resources might not be available to deliver the project
D) Include a baseline for major costs and benefits, as a starting point for deeper analysis

4. Which describes a business capability assessment?

A) How capabilities are currently implemented in competitive organizations (measurement formulas)
B) Review of current capability metrics
C) A survey covering skills levels within the customer's IT organization
D) Brainstorming about how process model governance could be improved

5. Assuming the customer is a retail store chain, which describes a business benefit from using technology?

A) Store managers better understand their compensation plan, since wording is simpler.
B) Higher revenue per customer is possible, based on personalized tips being sent to shopper smartphones.
C) A new video system with a strong track record for quality is implemented.
D) IT staff completes a performance management software tool upgrade on time.

Solutions: