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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) FTPS
B) HTTPS
C) HTTP
D) HTTPS and FTPS

2. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 550
B) 1100
C) 2200
D) 4450

3. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Contact Recording Advanced
B) Avaya Basic Contact Recording
C) Avaya Enhanced Contact Recording
D) Avaya Contact Recording

4. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Evolution of the Contact Center agent
B) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
C) Contact Center data gathered from generic reports only

5. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Support
B) Avaya Development team
C) Avaya technical staff
D) Avaya Professional Services

Solutions: