Last Updated: Oct 09, 2026
No. of Questions: 40 Questions & Answers with Testing Engine
Download Limit: Unlimited
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Missing one exam update can mean missing several questions. In 2026, Actual4Cert sends the newest information straight to your email, so your 40 practice questions stay aligned with the live exam.
| Certification Vendor: | CA Technologies (Broadcom) |
|---|---|
| Exam Name: | CA Service Desk Manager r12 Administrator Exam |
| Exam Number: | CAT-200 |
| Exam Price: | $150 USD |
| Exam Format: | Multiple Choice (Single & Multiple Answer), Scenario-Based |
| Real Exam Qty: | 40-60 |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Available Languages: | English |
| Certificate Validity Period: | 24 months |
| Recommended Training: | Broadcom CA Service Desk Manager r12 Training CAT-200 Official Study Guide |
| Exam Registration: | Prometric Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored at authorized Prometric test centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended: 6–12 months hands-on experience with CA Service Desk Manager r12, basic ITIL/ITSM knowledge |
| Official Syllabus URL: | https://support.broadcom.com/external/content/certification/CAT-200 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Security | 30% | - Audit and compliance settings - Authentication and authorization - Data partitions and security policies - Role-based access control |
| Topic 2: Administering CA Service Desk Manager | 40% | - System architecture and components - Configuration Items (CIs) and data modeling - Server management and configuration - User, role, and access management - Notification and automation rules - Incident, problem, change, and request management |
| Topic 3: Administering Service Level Agreements | 30% | - SLA monitoring and reporting - SLA definition and setup - Breach prevention and remediation - Escalation and notification rules |
Actual4Cert issues a full refund if you take the CA Service Desk Manager r12 Administrator exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The CA Service Desk Manager r12 Administrator exam contains 40-60 to complete within 90 minutes. Timed simulation in the Actual4Cert Desktop Test Engine teaches that rhythm before exam day does.
Proctored at authorized Prometric test centers or online proctored Register for the CA Service Desk Manager r12 Administrator exam through these official channels:
After booking, Actual4Cert delivers your practice questions within 1 minute — preparation starts the same day.
The CA Service Desk Manager r12 Administrator exam requires 70% to pass, and registration costs $150 USD. A failed attempt means paying the same fee again — a readiness check with the Actual4Cert engines before booking is the cheaper option.
The CAT-200 exam is a CA certification exam validating the CA Service Desk Manager r12 Administrator syllabus shown above. Candidates in 2026 start with Actual4Cert's 40 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
No mandatory prerequisites; recommended: 6–12 months hands-on experience with CA Service Desk Manager r12, basic ITIL/ITSM knowledge Since requirements change over time, confirm the latest on the official CA exam page before scheduling.
The official CA Service Desk Manager r12 Administrator outline defines 3 domains. The leading three are Administering Service Level Agreements (30%), Configuring Security (30%), and Administering CA Service Desk Manager (40%). The full list is in the topics section above, and Actual4Cert's 40 practice questions cover each one.
CA recommends these training resources for the CA Service Desk Manager r12 Administrator exam:
Follow the training with steady self-testing — the 40 practice questions from Actual4Cert help you apply theory and fill any gaps the training leaves.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 40 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
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