Try and practice the latest Huawei : H21-287_V1.0 real questions & answers
Last Updated: Sep 28, 2026
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Solution Overview | 20% | - Architecture and components of AICC solution - Typical application scenarios and value - Basic concepts and positioning of AICC |
| Topic 2: AICC Product Knowledge | 30% | - CTI, IVR, recording and other core modules - ICD (Intelligent Call Distributor) principles and functions - Integration with third-party systems (CRM, billing, etc.) - UAP (Unified Agent Platform) features and specifications |
| Topic 3: AICC Solution Design | 25% | - High availability and disaster recovery design - Requirement analysis and solution planning - Capacity planning and network design - Security and compliance considerations |
| Topic 4: Presales Capability and Case Analysis | 25% | - Typical project cases and best practices - Competitive analysis and differentiation - Solution proposal and quotation preparation - Common questions and solutions |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
In the context of AICC, what does "ACD" stand for?
- A. Agent Call Desk
- B. Automatic Call Distributor
- C. Automated Call Director
- D. Audio Codec Device
Correct Answer: B 🗳️
Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?
- A. Hybrid deployment
- B. Public cloud (SaaS) deployment
- C. On-premises deployment
- D. Managed service deployment
Correct Answer: C 🗳️
A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.
- A. False
- B. True
Correct Answer: A 🗳️
When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?
- A. The ability to make outbound calls.
- B. The integration with a multitude of existing backend systems (CRM, ERP, etc.).
- C. The support for a specific language.
- D. The color scheme of the agent desktop.
Correct Answer: B 🗳️
A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?
- A. Call Recording
- B. IVR Self-Service
- C. Skill-Based Routing
- D. Interaction Correlation
Correct Answer: D 🗳️
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