Try and practice the latest Salesforce : AP-203 real questions & answers
Updated: Oct 05, 2026
No. of Questions: 127 Questions & Answers with Testing Engine
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Salesforce AP-203 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Communications Cloud Accredited Professional |
| Exam Number: | AP-203 |
| Certificate Validity Period: | N/A |
| Available Languages: | English |
| Exam Price: | $150 USD |
| Exam Duration: | 90 minutes |
| Related Certifications: | Salesforce Accredited Professional Exams Certification |
| Exam Format: | Multiple-select, Multiple-choice |
| Passing Score: | 65% |
| Real Exam Qty: | 55 |
| Sample Questions: | Salesforce AP-203 Sample Questions |
| Exam Way: | Online proctored or onsite at a testing center (Closed-book) |
| Pre Condition: | None |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Communications-Cloud-AP-Exam-Guide |
Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivery | 16% | - Implementation
|
| Planning and Design | 60% | - Product Catalog Design
|
| Discovery | 24% | - Requirements Analysis
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
- A. Design a quoting flow to negotiate price and discount approval process.
- B. Design order capture and order fulfillment flows
- C. Design opportunity management flows and convert the opportunity to quote.
- D. Design a contract creation and contract renewal flows
Correct Answer: A,C 🗳️
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United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network. Which out-of-the-box MACD process should UT consider when upgrading existing assets to high- speed offers for interested customers?
- A. Modify order
- B. Disconnect and new order
- C. Apply Promotion
- D. Change of Plan
Correct Answer: D 🗳️
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Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?
- A. Create ' Mobile Offer Spec Type ' object with common attribute and set the patent object type as ' Base offer Spec Type ' . Then associate mobile device offers with ' Base Offer Spec Type ' Object Type.
- B. Create ' Mobile offer Spec Type ' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
- C. Create ' base offer Spec Type ' object type with all attribute and associate mobile device offer with this object type
- D. Create ' Mobile Offer Spec Type ' object with common attribute and set the patent object type as ' Base offer Spec Type ' . Then associate mobile device offers with ' Mobile Offer Spec Type ' Object Type.
Correct Answer: D 🗳️
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Unified communication is dependents on a large number legacy system that works in virtual product silos.
Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request. The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
- A. What data and from which system will be migrated
- B. What will be the overall cost for migration?
- C. What tools and databases will be used to perform the migration
- D. What is the quality, structure and frequency of the data migration?
- E. Who will be the main point of contact for migration
Correct Answer: A,C,D 🗳️
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ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
- A. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
- B. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
- C. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
- D. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
Correct Answer: B 🗳️
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