Last Updated: Aug 29, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
Download Limit: Unlimited
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From a free demo to 365 days of updates and a clear money-back policy, Actual4Cert covers the whole EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) preparation cycle in one place. If the ITSM20F日本語 exam is on your 2026 roadmap, the 78 practice questions here are the fastest way to find out where you stand.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) |
| Exam Number: | ITSM20F.EN |
| Passing Score: | 65% |
| Certificate Validity Period: | No expiration (EXIN certifications are generally lifetime valid) |
| Exam Format: | Multiple Choice |
| Exam Price: | Varies by region (approximately €200–€300 equivalent) |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Related Certifications: | EXIN IT Service Management Professional EXIN IT Service Management Specialist |
| Recommended Training: | EXIN IT Service Management Foundation Training |
| Exam Registration: | EXIN Official Certification Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or authorized test center (depending on region) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
| Section | Objectives |
|---|---|
| Service Level and Supplier Management | - Service Level Agreements (SLA) - Supplier and external service management |
| Introduction to IT Service Management | - Value creation through services - Concepts of service and service management |
| ISO/IEC 20000 Framework | - Structure and requirements of ISO/IEC 20000 - Service Management System (SMS) |
| Service Management Processes | - Configuration management - Incident and service request management - Release and deployment management - Change management - Problem management |
| Continual Improvement | - PDCA cycle (Plan-Do-Check-Act) - Service improvement practices |
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) exam is the official EXIN assessment behind the IT Service Management Foundation based on ISO/IEC 20000 credential, which sits at the Foundation level. Passing it confirms that your skills meet the vendor's current requirements rather than a textbook outline. It also connects with related certifications such as EXIN IT Service Management Specialist, EXIN IT Service Management Professional, so it can anchor a broader certification path.
According to the official exam information, the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) exam includes 40 questions and gives you 60 minutes to complete them. Treat that as a pacing exercise, not just a knowledge check: bank the questions you know first, flag the ones that stall you, and circle back instead of burning minutes on a single item. Before test day, run at least one full timed session in the Actual4Cert desktop or online test engine, so the clock never feels unfamiliar when it counts.
To pass the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) exam you need 65%, and the official registration fee is Varies by region (approximately €200–€300 equivalent). Keep one thing in mind: a failed attempt is not discounted, so retaking the exam means paying Varies by region (approximately €200–€300 equivalent) again in full. A practical safeguard is to sit a complete Actual4Cert practice test a week or two before your exam date; if your timed scores are not sitting comfortably above the passing mark, consider pushing your booking back and drilling the weak domains first.
The official prerequisites for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) exam are as follows: No formal prerequisites required. Requirements can change over time, so confirm the details on the official EXIN exam page at https://www.exin.com before you book your seat.
You can register through the official channels listed below:
Exam delivery: Online proctored or authorized test center (depending on region).
EXIN points candidates toward the following official training options:
Official training builds the theory; the 78 practice questions from Actual4Cert show you how that theory appears in exam-style items, which is where most study plans actually pay off.
Yes. A free PDF demo of the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) practice questions is available on the Actual4Cert samples page, so you can check the question style and difficulty before spending anything. Every purchase also includes 365 days of free updates, and if your product expires after that period, you can extend the update service from your member zone at 50% off.
If you take the ITSM20F日本語 exam within 60 days of your purchase and do not pass, Actual4Cert offers a 100% money-back guarantee: send a scanned copy of your exam enrollment slip together with the official Score Report PDF within two days of your exam date, and the refund is processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to material that was downloaded without the exam actually being taken, or to free materials and expired orders. Prefer to keep studying instead? You can exchange your purchase for two additional exam products of equal value, free of charge, while keeping the update service on your original product. Delivery itself is instant: the download link is emailed within one minute of payment, and if nothing arrives within two hours, our support team will sort it out. There is no limit on how many computers you install the material on.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) syllabus is organized into 5 domains. The leading areas include Service Management Processes, Introduction to IT Service Management, and Continual Improvement. For the complete, topic-by-topic breakdown, scroll up to the Exam Topics section above.
Question 1
変更の構築とテストはいつ開始できますか?
A. 変更に対する正しいネットワーク計画が作成され次第
B. 変更要求 (RFC) が正式に承認され次第
C. 変更諮問委員会のメンバーによって影響分析が議論され次第
D. 変更要求 (RFC) が分類され次第
Question 2
緊急の変更に備えて何が必要ですか?
A. サービス継続計画
B. 管理された受け入れテスト環境
C. ポリシーと手順
D. 容量計画
Question 3
サービス管理は何を達成することを目指していますか?
A. サービス管理組織が顧客の品質を評価できる、明確に定義されたプロセスと尺度を提供する。
B. 顧客との継続的なコミュニケーションに基づいて、合意され明確に定義された品質レベルを提供すること
C. 常に厳格に遵守される確かなプロセスに基づいて、常に期待を超える
D. 時には顧客が失望することを承知し、時には期待を上回ること
Question 4
スタッフはサービス管理の関連側面についてトレーニングを受ける必要があります。トレーニングに関してどのような情報を保持する必要がありますか?
A. 従業員ごとのすべての個人情報の概要
B. 能力に適合するすべての可能なトレーニング モジュールの概要
C. 各従業員の今後のすべてのトレーニング コースの記録
D. 各個人の時系列のトレーニング記録
Question 5
問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?
A. 問題の制御
B. 根本原因の特定
C. プロアクティブな問題管理
D. エラー制御
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: C |
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