Try and practice the latest EXIN : ITSM20F日本語 real questions & answers

Last Updated: Aug 29, 2026

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EXIN ITSM20F日本語 Practice Q&A's

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The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) exam has a reputation for catching even experienced professionals off guard. Actual4Cert turns that challenge into a manageable plan with 78 targeted ITSM20F日本語 practice questions updated for 2026.

EXIN ITSM20F日本語 Exam Overview:

Certification Vendor:EXIN
Exam Name:IT Service Management Foundation based on ISO/IEC 20000
Exam Number:ITSM20F / ITSM20F.EN
Available Languages:Portuguese, Spanish, Japanese, English, Korean
Certificate Validity Period:Valid for life (no renewal required)
Passing Score:65% (26 out of 40)
Exam Price:USD 180–280 (varies by region and delivery partner)
Real Exam Qty:40
Exam Duration:60 minutes
Exam Format:Closed-book, No negative marking, Multiple-choice questions
Recommended Training:EXIN Official Training Materials
A Guide to ISO/IEC 20000-1:2018
Exam Registration:EXIN Authorized Partners
Official EXIN Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or in-person at authorized test centers
Pre Condition:No formal prerequisites; open to all interested professionals
Official Syllabus URL:https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018

EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operation of the Service Management System55%- Relationship and agreement processes
  • 1. Service level management and service reporting
  • 2. Business relationship management
  • 3. Supplier management
- Service portfolio and configuration processes
  • 1. Service asset and configuration management
  • 2. Service portfolio and service catalog management
  • 3. Knowledge management
- Resolution and control processes
  • 1. Problem management
  • 2. Change management
  • 3. Release and deployment management
  • 4. Incident and service request management
- Supply and demand processes
  • 1. Capacity and demand management
  • 2. Information security management
  • 3. Service continuity and availability management
Topic 2: Service Management System (SMS) Requirements30%- Organizational context and leadership
  • 1. Understanding internal and external context
  • 2. Leadership, commitment, and governance
  • 3. Interested parties and requirements
- Operation, performance evaluation, and improvement
  • 1. Management review and continual improvement
  • 2. Design and transition of services
  • 3. Monitoring, measurement, and internal audit
- Planning and support
  • 1. Resource management and competence
  • 2. Documented information and communication
  • 3. Risks, opportunities, and objectives
Topic 3: Introduction to IT Service Management15%- Core concepts of IT service management
  • 1. Service, customer, user, and supplier definitions
  • 2. Continual improvement principles
  • 3. Value and scope of ITSM
- Overview of ISO/IEC 20000 standard
  • 1. Service Management System (SMS) concept
  • 2. Purpose, benefits, and structure of ISO/IEC 20000-1:2018

EXIN ITSM20F日本語 Exam FAQs

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) exam (exam code ITSM20F日本語) is the official EXIN exam that leads to the IT Service Management Foundation based on ISO/IEC 20000:2018 certification, sitting at the Foundation level of the EXIN certification track. If this is the credential you are working toward, the 78 practice questions at Actual4Cert map directly to its objectives.

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) exam includes 40 questions, and you have 60 minutes to complete them. Divide the time limit by the question count and you get a tight average pace per item, so train yourself to flag time-consuming questions and return to them later instead of getting stuck. Before test day, run at least one full timed session in the Actual4Cert test engine under the same limits — the clock should never surprise you.

The passing score for EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) is 65% (26 out of 40), and the official registration fee is USD 180–280 (varies by region and delivery partner). A failed attempt means paying that fee in full again, so your preparation budget deserves the same attention as your study plan. A practical rule: book your exam date only after you can finish a Actual4Cert practice test comfortably above the passing score more than once.

According to EXIN, candidates should meet the following before registering: No formal prerequisites; open to all interested professionals. Requirements can change, so confirm the latest details on the official exam page before you register.

You can register for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) exam through the official channels below:

Exam delivery: Online proctored or in-person at authorized test centers.

EXIN lists the following official training options for this exam:

Formal training builds the theory; pair it with the 78 practice questions from Actual4Cert to find out whether you are genuinely ready for the exam.

Yes. A free PDF demo of the ITSM20F日本語 practice questions is available to download, so you can judge the format and quality before paying anything. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount.

Your order is covered by a conditional 100% money-back guarantee: if you take the corresponding exam within 60 days of purchase and do not pass, you may apply for a full refund. Exams taken within 3 days of purchase are not eligible, nor are free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scanned enrollment slip and your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep studying? You can instead exchange your purchase for two free products of equal value while keeping the update service on your original one. Delivery itself is immediate: your product unlocks for instant download right after payment and a copy is emailed to you within a minute — if nothing arrives within 2 hours, contact our support team. There is no limit on the number of computers you can install it on.

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) blueprint is divided into 3 major domains, starting with Operation of the Service Management System (55%), Service Management System (SMS) Requirements (30%), and Introduction to IT Service Management (15%). The full breakdown, including every subdomain and its weighting, is listed in the Exam Topics section above — review it against your own weak areas before scheduling the exam.

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

1500 台のデスクトップを擁する運送会社では、ここ数カ月間、内部メモリのサイズが不十分であることが判明したため、内部メモリの拡張を求める数十件のリクエストが届きました。
どのプロセスでこのような事態を防ぐべきだったのでしょうか?

A. 構成管理
B. サービスレベル管理
C. キャパシティ管理
D. 可用性管理


Question 2

ISO/IEC 20000 の目的は何ですか?

A. セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
B. IT サービス管理に関するベスト プラクティス ガイダンスを提供する
C. IT ガバナンスの導入を促進するため
D. 統合プロセスアプローチの採用を促進する


Question 3

サービス品質を定義するものは何ですか?

A. プロバイダーと顧客が事前に評価できる一連のアクティビティ
B. 明示された顧客の要件と期待を満たす
C. コスト効率の高いサービスの提供
D. 99.999% の継続的な可用性レベルの達成


Question 4

プロセスの機能とは何ですか?

A. これらは、監視オプションの完全なセットを表します。
B. 要求される品質特性への適合レベルを表します。
C. 構造的および組織的な役割と責任の説明を補完します。
D. 垂直方向および水平方向のエスカレーション オプションについて説明します。


Question 5

IT サービス管理システムの主要な内容は何ですか?

A. チケット用のソフトウェア システム
B. 文書化された組織および運営構造
C. 主要業績評価指標 (KPI) を監視するソフトウェア システム
D. チケットの記録とフォローアップのみのための体系的なプロセス


Solutions:

Question 1
Answer: C
Question 2
Answer: D
Question 3
Answer: B
Question 4
Answer: A
Question 5
Answer: B

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