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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche der folgenden Maßnahmen umfasst die Konfiguration von Komponenten und Aktivitäten, um Ergebnisse für die Beteiligten zu erzielen?

A) Serviceverbrauch
B) Die Praxis des Release-Managements
C) Das Service-Wertesystem
D) Service-Beziehungsmanagement

2. Was ist ein Problem, das analysiert, aber nicht gelöst wurde?

A) Ereignis
B) Problemumgehung
C) Vorfall
D) Bekannter Fehler

3. Welche Aussage zu Änderungsbefugnissen ist RICHTIG?

A) Änderungsberechtigungen sind nur für die Autorisierung von Notfalländerungen erforderlich
B) Änderungsberechtigungen sind nur für die Autorisierung normaler Änderungen erforderlich
C) Für jede Änderungsart und jedes Änderungsmodell werden Änderungsberechtigungen zugewiesen
D) Änderungsberechtigungen werden bei der Bereitstellung jeder Änderung zugewiesen

4. Welche HAUPTfaktoren werden bei der Beurteilung der Priorität eines Vorfalls berücksichtigt?

A) Die Dringlichkeit und die Auswirkungen
B) Die Auswirkungen und die Komplexität
C) Die Komplexität und die Kosten
D) Die Kosten und die Dringlichkeit

5. Was ist ein Ergebnis der Anwendung des Leitprinzips „Iterativer Fortschritt mit Feedback“?

A) Die Fähigkeit, Fehler früher zu erkennen und darauf zu reagieren
B) Den aktuellen Zustand verstehen und erkennen, was wiederverwendet werden kann
C) Standardisierung von Praktiken und Dienstleistungen
D) Die Wertwahrnehmung des Kunden verstehen

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