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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Wofür wird ein Änderungsplan HAUPTSÄCHLICH verwendet?

A) So veröffentlichen Sie eine Liste mit Serviceanfragen, die Benutzer auswählen können
B) Um bei der Planung von Änderungen zu helfen, die Kommunikation zu unterstützen und Konflikte zu vermeiden
C) Um sicherzustellen, dass eine einzelne Änderungsautorität jede Änderung überprüft
D) Zur Unterstützung bei der Planung, Autorisierung und Terminierung von Notfalländerungen

2. Eine Organisation bittet einen Stakeholder, eine geplante Änderung zu überprüfen. Welches Leitprinzip wird dadurch veranschaulicht?

A) Beginnen Sie dort, wo Sie sind
B) Zusammenarbeiten und Sichtbarkeit fördern
C) Fokus auf Wert
D) Halten Sie es einfach und praktisch

3. Welche Rolle wäre am BESTEN für jemanden geeignet, der Erfahrung in der Verwaltung von Beziehungen zu verschiedenen Interessengruppen, einschließlich Lieferanten und Geschäftsführern, hat?

A) Problemanalytiker
B) Autorität ändern
C) Service-Level-Manager
D) Service-Desk-Agent

4. Was ist ein Zweck der Praxis des „Service Level Managements“?

A) Die Verbindungen zwischen der Organisation und ihren Stakeholdern herstellen und pflegen
B) Um klare geschäftsbasierte Ziele für Service-Levels festzulegen
C) Zur Unterstützung der vereinbarten Qualität eines Dienstes, der alle vereinbarten, vom Benutzer initiierten Serviceanfragen bearbeitet
D) Um sicherzustellen, dass die Lieferanten der Organisation und ihre Leistung angemessen verwaltet werden

5. Was ist ein Zweck des Release-Managements?

A) Um Hardware und Software in Live-Umgebungen zu verschieben
B) Zum Schutz der Informationen der Organisation
C) Um neue und geänderte Dienste zur Nutzung bereitzustellen
D) Zur Bearbeitung von benutzerinitiierten Serviceanfragen

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