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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which ITIL concept describes governance?

A) The service value system
B) The service value chain
C) The four dimensions of service management
D) The seven guiding principles

2. What is the purpose of the 'deployment management' practice?

A) To move new or changed components to live environments
B) To make new or changed services available for use
C) To ensure services achieve agreed and expected performance
D) To set clear business-based targets for service performance

3. Which facilitates outcomes that customers want to achieve?

A) Organization
B) Service
C) Warranty
D) IT asset

4. Which is an example of a service request?

A) A request to investigate the cause of an incident
B) A request for normal operation to be restored
C) A request to implement a security patch
D) A request for access to a file

5. A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A) Change enablement
B) Service level management
C) Incident management
D) Service request management

Solutions: