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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. A computer service technician says "I don't use ESD precautions and have never had a problem." What (if anything) is wrong with this statement?

A) Nothing is wrong with this statement.
B) ESD damage may not appear immediately.
C) ESD happens only to inexperienced technicians.
D) ESD damage is really not as bad as everyone thinks.

2. Which safety issue applies to newer Apple portable models?

A) Fragile bottom case
B) Soft battery enclosure
C) Sharp logic board edges
D) Heavy internal frame
E) High voltage display

3. A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?

A) Apple Service Diagnostic
B) Console
C) Apple Hardware Test
D) Terminal

4. What is the function of the SMC in an Intel Mac?

A) The SMC controls all aspects of power flow.
B) The SMC manages the amount of virtual memory used.
C) The SMC controls the speed of the hard drive.
D) The SMC manages all communication with attached peripherals.

5. Which of the following is NOT a valid power saving technique in recent Mac computers?

A) Activate automatic display sleep.
B) Set up locations optimized for different environments.
C) Activate automatic hard disk sleep.
D) Use wireless networks instead of wired networks.
E) Disconnect all peripherals.

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