• Home
  • Microsoft
  • MB-230日本語 (Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版))
Exam Code: MB-230
Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365

Try and practice the latest Microsoft : MB-230日本語 real questions & answers

MB-230日本語

Last Updated: Oct 11, 2026

No. of Questions: 373 Questions & Answers with Testing Engine

Download Limit: Unlimited

Choosing Purchase: "Online Test Engine"
Price: $79.98 

100% pass with our valid and latest MB-230日本語 actual exam questions

Our Actual4Cert MB-230日本語 actual exam cert can provide you with the comprehnsive study points about the acutal test, with which you can have a clear direction during the perparation.The validity and reliability of the MB-230日本語 actual torrent has helped lots of people get good redsult.Choose our MB-230日本語 training cert, you will get 100% pass.

100% Money Back Guarantee

Actual4Cert has an unprecedented 99.6% first time pass rate among our customers. We're so confident of our products that we provide no hassle product exchange.

  • Best exam practice material
  • Three formats are optional
  • 10 years of excellence
  • 365 Days Free Updates
  • Learn anywhere, anytime
  • 100% Safe shopping experience
  • Instant Download: Our system will send you the products you purchase in mailbox in a minute after payment. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)

Microsoft MB-230日本語 Practice Q&A's

MB-230日本語 PDF
  • Printable MB-230日本語 PDF Format
  • Prepared by MB-230日本語 Experts
  • Instant Access to Download
  • Study Anywhere, Anytime
  • 365 Days Free Updates
  • Free MB-230日本語 PDF Demo Available
  • Download Q&A's Demo

Microsoft MB-230日本語 Online Engine

MB-230日本語 Online Test Engine
  • Online Tool, Convenient, easy to study.
  • Instant Online Access
  • Supports All Web Browsers
  • Practice Online Anytime
  • Test History and Performance Review
  • Supports Windows / Mac / Android / iOS, etc.
  • Try Online Engine Demo

Microsoft MB-230日本語 Self Test Engine

MB-230日本語 Testing Engine
  • Installable Software Application
  • Simulates Real Exam Environment
  • Builds MB-230日本語 Exam Confidence
  • Supports MS Operating System
  • Two Modes For Practice
  • Practice Offline Anytime
  • Software Screenshots

MB-230日本語 Product FAQ's

In 2026, speed matters when you finally sit down to study. From payment to email delivery, the whole process on Actual4Cert takes only minutes, so no evening is lost to waiting.

Microsoft MB-230日本語 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Number:MB-230
Passing Score:700 / 1000
Real Exam Qty:40-60
Exam Format:Yes/No, Case study, Multiple choice, Drag-and-drop
Available Languages:German, Indonesian (Indonesia), Spanish, Chinese (Simplified), Korean, Russian, Italian, Arabic (Saudi Arabia), Japanese, Portuguese (Brazil), English, Chinese (Traditional), French
Related Certifications:Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Exam Price:$165 USD
Certificate Validity Period:1 year (renewal required)
Exam Duration:100 minutes
Sample Questions: DOWNLOAD DEMO
Exam Way:Online (proctored) or at a testing center
Pre Condition:None
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230

Microsoft MB-230日本語 Exam Syllabus Topics:

SectionWeightObjectives
Implement scheduling5%- Manage resources
  • 1. Configure resource calendars and working hours
  • 2. Define resources and resource groups
- Manage services
  • 1. Define service activities
  • 2. Schedule service activities
Implement Microsoft Power Platform10%- Configure Power Automate
  • 1. Configure triggers and actions
  • 2. Use Common Data Service connector
  • 3. Create and manage flows
- Configure Power Virtual Agents
  • 1. Create chatbots
  • 2. Configure topics and entities
  • 3. Integrate chatbots with Customer Service
Implement multi-session experiences for Customer Service20%- Configure the Customer Service workspace
  • 1. Configure apps and templates
  • 2. Configure productivity tools
  • 3. Configure session management
  • 4. Configure notifications
- Configure and manage Omnichannel
  • 1. Configure agent scripts
  • 2. Configure routing and assignment
  • 3. Manage context variables
  • 4. Configure work streams and queues
- Manage channels
  • 1. Configure Chat
  • 2. Configure Voice
  • 3. Configure SMS
  • 4. Configure Microsoft Teams integration
Manage analytics, visualizations, and insights10%- Configure Customer Service Insights
  • 1. Configure Power BI integration
  • 2. Configure dashboards and charts
  • 3. Configure Customer Service historical analytics
- Manage insights
  • 1. Analyze conversation insights
  • 2. Monitor and improve service with analytics
  • 3. Analyze Omnichannel insights
Implement Connected Customer Service10%- Manage Connected Customer Service scenarios
  • 1. Configure asset management
  • 2. Configure proactive service
  • 3. Manage customer assets
- Configure IoT integration
  • 1. Configure IoT alerts
  • 2. Manage IoT devices
  • 3. Create cases from IoT alerts
Implement routing10%- Configure unified routing
  • 1. Configure work distribution
  • 2. Configure work classification
  • 3. Configure assignment methods
- Manage queues and routing
  • 1. Create and manage queues
  • 2. Configure advanced routing rules
  • 3. Configure routing rules
Manage cases and Knowledge Management20%- Create and manage cases
  • 1. Identify and create cases from activities
  • 2. Create case and child case
  • 3. Analyze cases with interactive dashboards
  • 4. Customize case views
  • 5. Use case routing rules
- Manage Knowledge Management
  • 1. Use knowledge article templates
  • 2. Configure entities for Knowledge Management
  • 3. Manage the Knowledge Management lifecycle
  • 4. Create and manage knowledge articles
Manage entitlements and SLAs15%- Create and manage SLAs
  • 1. Define and configure SLA KPIs
  • 2. Enable SLAs for entities
  • 3. Use hierarchical SLA configurations
  • 4. Create SLA items and actions
- Create and manage entitlements
  • 1. Apply entitlements to cases
  • 2. Create and activate entitlements
  • 3. Define and manage entitlement templates

Common Questions About Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)

When Do Discounts and Promotions Appear?

We keep our pricing preferential for candidates and run sales promotions on unfixed dates, often around major festivals. Regular customers across many countries already watch the site for these offers, and keeping an eye on the Actual4Cert homepage is the easiest way to buy Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) at a friendlier price.

Passing Score and Exam Fee for MB-230日本語

MB-230日本語 requires 700 / 1000 to pass, and the official exam fee is $165 USD. Knowing both numbers early helps you plan your exam date and budget together.

How Fast Can You Start After Payment?

Everything runs online. As soon as you pay, our system records your information, encrypts it to protect your personal details from leaking, and sends the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) files to your registered email. The whole process takes only a few minutes, so you can begin studying almost immediately after payment.

Duration and Question Count of MB-230日本語

The MB-230日本語 exam contains 40-60 questions within 100 minutes minutes. Rehearsing under the same time limit on the Actual4Cert engine builds the pacing habits you will need.

Topics This Material Covers

  • Implement Connected Customer Service (10%)
  • Implement routing (10%)
  • Implement scheduling (5%)

Allocate your study hours in proportion to each topic's weight.

What is the question count of this Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) set?

The package includes 373 practice questions for the MB-230日本語 exam, all with verified answers and available in three formats.

Prerequisites for MB-230日本語

None

Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:

Question #1

会社は、チャット ウィジェットでカスタム コンテキスト変数を有効にします。
ユーザーは、新しいチャットでコンテキスト変数が入力されていないと報告しています。
イベント リスナーにクエリを実行して、問題をトラブルシューティングする必要があります。
実行する必要があるリスナーはどれですか?

  • A. initializeNewConversation
  • B. setContextProvider
  • C. startProactiveChat
  • D. スタートチャット
  • E. getContextProvider
Reveal Solution  Discussion  0

Correct Answer: E  🗳️

Question #2

Dynamics 365 for Customer Service環境を管理します。
顧客の資格は先月終了しました。顧客は資格を更新し、期限切れの資格と同じパラメーターを使用する必要があります。
顧客のエンタイトルメントを作成する必要があります。
あなたは何をするべきか？

  • A. 現在の資格に新しい終了日を追加し、新しい条件を設定します。資格をアクティブ化します。
  • B. 日付と条件を含む新しいテンプレートを作成します。テンプレートをアクティブにします。
  • C. 以前の資格で、残りの条件と合計条件をゼロにします。資格をアクティブ化します。
  • D. 古い資格を削除します。新しい資格テンプレートを作成します。
  • E. 古い資格のコピーを作成します。コピーをアクティブ化します。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

技術者の利用率を高めるためのソリューションを実装する必要があります。
どのソリューションを使用すべきでしょうか?

  • A. 複数のスケジュール ボード タブを作成します。
  • B. フィルター付きのデフォルトのスケジュール ボードを使用します。
  • C. カスタム Web リソースを使用します。
  • D. ボードの表示設定を変更します。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

Question #4

あなたは Dynamics 365 for Customer Service のシステム管理者です。
会社の要件を満たすには、サービス レベル契約 (SLA) を作成する必要があります。
どの SLA タイプを使用すればよいですか? 答えるには、適切な SLA タイプを正しい要件にドラッグします。各 SLA タイプは、1 回、複数回、またはまったく使用しない場合があります。コンテンツを表示するには、ペイン間の分割バーをドラッグするか、スクロールする必要がある場合があります。
注意: 正しい選択ごとに 1 ポイントが付与されます。

Reveal Solution  Discussion  0

Correct Answer:


Explanation:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-levelagreements

Question #5

分析機能を設定する必要があります。
何をすべきでしょうか?

  • A. システム管理メニューを選択し、設定で構成します。
  • B. Dynamics 365 Customer Service Insights を介してデータを Dynamics 365 Customer Service に接続します。
  • C. Dynamics 365 Customer Service を介してデータを Dynamics 365 Customer Service Insights に接続します。
  • D. Dynamics 365 Customer Service で新しいダッシュボードを作成し、正しい情報を選択します。
  • E. Dynamics 365 Customer Service に表示されるソリューションとメニュー項目をインストールします。
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

Over 60267+ Satisfied Customers

McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

Customer Success Stories

I studied your MB-230 dumps and took the exam.

Antoine

I prepared my MB-230 exam by memorizing all the questions and answers of Actual4Cert MB-230 exam.

Bing

I read all MB-230 questions and answers, then remembered all of them.

Cliff

I think I focused too much,the test's price is a little high and I wouldn't take it two times, choose Actual4Cert is just buy a guarantee for the exam's result.

Elmer

I passed the MB-230 test today with a score of 964.

Harry

I passed MB-230 exam with 92% score.

Kelly

9.2 / 10 - 699 reviews

Actual4Cert is the world's largest certification preparation company with 99.6% Pass Rate History from 60267+ Satisfied Customers in 148 Countries.

Disclaimer Policy

The site does not guarantee the content of the comments. Because of the different time and the changes in the scope of the exam, it can produce different effect. Before you purchase the dump, please carefully read the product introduction from the page. In addition, please be advised the site will not be responsible for the content of the comments and contradictions between users.

Our Clients

Copyright © 2026 ACTUAL4CERT.COM. All rights reserved. All trademarks are the property of their respective owners and we don't provide actual questions from any vendor.