Try and practice the latest Microsoft : MB-230日本語 real questions & answers
Last Updated: Oct 11, 2026
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Nobody concentrates well for six straight hours, and nobody needs to. The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) practice questions at Actual4Cert are built for focused, well-spaced sessions, which is how 2026 candidates with real jobs actually prepare for MB-230日本語.
Microsoft MB-230日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Passing Score: | 700/1000 |
| Exam Price: | $165 USD (may vary by country/region) |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | 1 year (renewable via Microsoft Learn assessment) |
| Related Certifications: | Microsoft Dynamics 365 Customer Service Functional Consultant Associate |
| Exam Duration: | 120 minutes |
| Available Languages: | Chinese (Simplified), Portuguese (Brazil), Korean, English, Japanese, French, Spanish, German, Italian |
| Exam Format: | Best answer, Drag and drop, Case studies, Active screen / scenario-based questions, Multiple choice |
| Recommended Training: | Microsoft Learn MB-230 Learning Path Instructor-led training (Microsoft Dynamics 365 Customer Service) |
| Exam Registration: | Microsoft Certification Exam Registration (Pearson VUE) MB-230 Exam Details Page |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or onsite testing center via Pearson VUE |
| Pre Condition: | No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/dynamics-365-customer-service-functional-consultant-associate/ |
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configure Dynamics 365 Customer Service | - Manage cases and queues
|
| Topic 2: Analyze and improve customer service insights | - Reporting and dashboards
|
| Topic 3: Implement omnichannel for customer service | - Omnichannel setup
|
| Topic 4: Manage cases and knowledge | - Knowledge management
|
| Topic 5: Manage service level agreements (SLAs) and entitlements | - Entitlements
|
What Candidates Ask About Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is an official Microsoft exam, registered under exam code MB-230日本語. Passing it grants the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, a credential at the Associate level. It also relates to Microsoft Dynamics 365 Customer Service Functional Consultant Associate, giving it value beyond a single title. Qualifications remain the quickest standardized proof of professional skill, and this one carries the vendor's own authority behind it.
The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam presents 40-60 questions across 120 minutes. Attention fades over long stretches, which is exactly why exam pacing deserves deliberate practice: short, focused timed sessions in the Actual4Cert test engine teach you to spend your sharpest minutes wisely, flag generously, and never let one question consume the time meant for five.
Official registration for Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) costs $165 USD (may vary by country/region), with 700/1000 needed to pass. Retakes charge the same $165 USD (may vary by country/region) in full, so the financially sound move is confirming readiness before you book. Use the Actual4Cert practice tests across several spaced sessions; a passing score earned once might be luck, but a passing score earned repeatedly is readiness.
No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations.
Policies change, so confirm the current requirements before you register through the official exam page.
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) registration is available through the official channels listed below.
When scheduling, keep in mind the exam is delivered Online proctored exam or onsite testing center via Pearson VUE.
Yes, Microsoft recommends the following training for Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) candidates.
- Microsoft Learn MB-230 Learning Path
- Instructor-led training (Microsoft Dynamics 365 Customer Service)
Training supplies the knowledge; deliberate practice supplies the exam skill. The 373 practice questions in the Actual4Cert MB-230日本語 package handle the second half.
There is. Actual4Cert offers a free PDF demo of the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) questions so you can assess the material before paying. Once you buy, updates are free for 365 days, and after your product expires you can extend the update service at a 50% discount.
Actual4Cert backs your purchase with a 100% money-back guarantee under stated conditions. If you take the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam within 60 days of purchase and fail, you may claim a full refund, provided the exam corresponds to your product. Attempts taken within 3 days of purchase are ineligible, as are products downloaded but never used, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Rather exchange than refund? You can receive two other exam products of equal value free and keep the update service on your original purchase.
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Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is structured into 5 official domains. The leading ones are Manage cases and knowledge, Manage service level agreements (SLAs) and entitlements, and Configure Dynamics 365 Customer Service. The full outline is published above on this page; knowing exactly what the exam tests is the foundation every efficient study plan is built on.
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:
産業用暖房、換気、空調ユニットを製造する会社 (HVAQ) は、Dynamics 365 Customer Service を実装しています。
各設置の後に、設置と設置者の対応に対する満足度について顧客を調査する必要があります。
適切な質問タイプを推奨する必要があります。
どの質問タイプを推奨しますか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:
エージェント向けにSMSワークストリームを設定する必要がありますが、どうすればよいですか？
- A. エージェントアフィニティ設定を無効にします。
- B. 作業分配モードをプッシュに設定します。
- C. 既存のフォールバックキューを使用します。
- D. エージェントが割り当てた自動メッセージをチャネルに追加します。
- E. 作業分配モードを変更し、プルに設定します。
Correct Answer: B 🗳️
注: この質問は、同じシナリオを提示する一連の質問の一部です。シリーズの各質問には、指定された目標を達成できる独自のソリューションが含まれています。問題セットには、複数の正解があるものもあれば、正解がないものもあります。
このセクションの質問に回答すると、その質問に戻ることはできなくなります。そのため、これらの質問はレビュー画面に表示されません。
コール センター用に Dynamics 365 Customer Service を実装しています。level1 と level2 には別々のキューがあります。
次の要件を満たすようにキューを設定する必要があります。
ユーザーは、他の誰もアクセスできない独自のキューを持っている必要があります。
ユーザーは、互いのキューを表示できてはなりません。
ユーザーは、サポート キューから作業できる必要があります。
解決：
各ユーザー キューをプライベートに設定します。
level1 および level2 キューをプライベートに設定し、該当するメンバーを追加します。
サポート キューを公開するように設定します。
ソリューションは目標を満たしていますか?
- A. はい
- B. いいえ
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
あなたは Dynamics 365 Customer Service システム管理者です。顧客サービス ハブ アプリケーションを操作します。
サービス レベル アグリーメント (SLA) のエンティティを有効にする必要があります。
SLA を有効にできるエンティティはどれですか?
- A. カスタマー サービス スケジュール
- B. 休日のスケジュール
- C. KPI
- D. アカウント
- E. 契約
- F. ビジネス ユニット
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
正しくルーティングするには、OmniChannel を構成する必要があります。
どのオプションを使用すればよいですか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:
Explanation:
Box 1: Two
You must create two types of Omnichannel queues: regular and escalated.
Box 2: Add a routing rule for a push on owner assignment in Omnichannel Tickets assigned to a representative must be automatically placed in that representative ' s queue.
A customer initiates a conversation from the portal, and the conversation reaches the Omnichannel system.
Now, based on the routing rules condition defined in the routing system, it starts routing the conversation to the appropriate queues.
When the conversation reaches to the queues, the work assignment system assigns the conversation based on triggers.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/routing-work-distribution-oca
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