Try and practice the latest Oracle : 1Z0-1064-20 real questions & answers
Last Updated: Oct 06, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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Oracle 1Z0-1064-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Certificate Validity Period: | 18 months |
| Exam Duration: | 85 minutes |
| Exam Price: | USD 245 |
| Related Certifications: | Oracle CX B2B Service Oracle Engagement Cloud Service |
| Passing Score: | 62% |
| Exam Format: | Multiple Answer, Multiple Choice |
| Available Languages: | Japanese, English |
| Real Exam Qty: | 58 |
| Recommended Training: | Oracle CX Sales and B2B Service Learning Subscription Oracle B2B Service 2020 Implementation Training |
| Exam Registration: | Pearson VUE Oracle Education |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or Onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud |
| Official Syllabus URL: | https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20 |
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Entitlements & Service Catalog | 15% | - Configure standard and default coverage - Set up service catalog and products - Understand coverage and milestones |
| Analytics & Integration | 8% | - Use infolets and subject areas - Modify reports and dashboards - Explain integration mechanisms |
| Digital Customer Service (DCS) | 22% | - Deploy and customize DCS applications - Configure media toolbar and pages - Describe DCS components and themes |
| Knowledge Management & Omnichannel | 13% | - Author and organize knowledge articles - Enable Knowledge Management - Configure CTI and email communications |
| Service Request Management | 22% | - Manage SR processing and searches - Configure SR categories and statuses - Set up assignment rules and mappings |
| Engagement Cloud Overview & Setup | 20% | - Describe Engagement Cloud architecture - Explain security model and roles - Use Functional Setup Manager (FSM) |
Before You Book the Oracle 1Z0-1064-20 Exam
No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud Vendor eligibility rules do evolve, so double-check on the official page (official 1Z0-1064-20 exam page) before you pay the fee.
Yes:
- Oracle CX Sales and B2B Service Learning Subscription
- Oracle B2B Service 2020 Implementation Training
Official courses and our practice set complement each other: learn the theory there, then pressure-test it with the 78 practice questions for the Oracle B2B Service 2020 Implementation Essentials.
Files first: as an online product, the Oracle B2B Service 2020 Implementation Essentials material is obtainable immediately after ordering — an automatic email lands in your mailbox within a minute, with unlimited installations and 24/7 help if nothing shows up within 2 hours. Failure is covered too: take the corresponding 1Z0-1064-20 exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund processed within 7 days. Exclusions apply — exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. A free exchange for two equal-value products is the alternative.
Plan on USD 245 per attempt and 62% as the pass mark. Since every retake bills again, rehearse with the 78 practice questions from Actual4Cert first — accurate preparation is cheaper than a second registration.
The Oracle B2B Service 2020 Implementation Essentials blueprint covers 6 domains — including Digital Customer Service (DCS) (22%), Entitlements & Service Catalog (15%), Analytics & Integration (8%). Treat the weightings as your study budget: heavy domains get heavy hours. The complete outline above lists every subtopic.
85 minutes, 58 questions. Build pace by practicing in short bursts on the Actual4Cert APP, then graduate to full timed simulations in the software engine before test day.
Yes — although online products can't be touched, we offer free demos before you really choose. Download the Oracle B2B Service 2020 Implementation Essentials trial, judge the question quality yourself, and remember every purchase includes 365 days of free updates (renewable at half price after that).
The Oracle B2B Service 2020 Implementation Essentials is Oracle's exam for the Oracle B2B Service 2020 Certified Implementation Specialist certification, at the Specialist level — formal proof of professional ability that employers can verify. Related credentials include Oracle Engagement Cloud Service, Oracle CX B2B Service.
Use the vendor's official registration channels:
The Oracle B2B Service 2020 Implementation Essentials is delivered Online proctored or Onsite at authorized Pearson VUE test centers, so select the option that fits you when booking.
Oracle B2B Service 2020 Implementation Essentials Sample Questions:
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
- A. The Base Locale for the articles has not been enabled in the correct language.
- B. Users have not been given the "Knowledge Analyst" role.
- C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
- D. The User Group selected for authoring articles has been set to 'External".
Correct Answer: B 🗳️
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
- A. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- B. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- C. You have to edit the e-mail template and add HTML code to customize the standard text section.
- D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
Correct Answer: B 🗳️
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. Add a message to a Service Request.
- B. Create a Service Request.
- C. Delete a Service Request.
- D. Chat with an Agent about a Service Request.
- E. View and edit attachments to a Service Request.
Correct Answer: B,C,D,E 🗳️
Which two options are true about role synchronization for Digital Customer Service (DCS)?
- A. is required for every DCS instance
- B. is real time
- C. also synchronizes userIDs and passwords between DCS and Engagement Cloud
- D. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
Correct Answer: A,B 🗳️
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. The configured frequency to retrieve emails is too long.
- B. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
- C. Incoming messages have a custom filter.
- D. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
Correct Answer: C 🗳️
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