Last Updated: Oct 07, 2026
No. of Questions: 76 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Engagement Cloud 2019 Implementations Essentials |
| Exam Number: | 1Z0-1064 |
| Real Exam Qty: | 60 |
| Passing Score: | 68% |
| Certificate Validity Period: | 24 months |
| Available Languages: | English |
| Exam Duration: | 105 minutes |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Exam Price: | USD 245 |
| Related Certifications: | Oracle B2B Service Implementation Specialist Oracle Fusion Service Implementation Professional |
| Recommended Training: | Oracle Engagement Cloud: Implement Service Applications Oracle B2B Service: Administration and Implementation |
| Exam Registration: | Pearson VUE Scheduling Oracle University Exam Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications |
| Official Syllabus URL: | https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Engagement Cloud Setup & Customization | 15% | - Functional Setup Manager (FSM) usage - Customization mechanisms - Service Catalog configuration - Enable Engagement Cloud features |
| Topic 2: Digital Customer Service (DCS) | 20% | - DCS architecture and components - DCS security and roles - Themes, templates, and pages - Deploy and customize DCS application |
| Topic 3: Service Request Management | 20% | - SR assignment mapping - SR category configuration - Common SR processing activities - SR creation and handling setup |
| Topic 4: Knowledge Management & Omnichannel | 15% | - Knowledge management enablement - Omnichannel communication setup - Agent notifications configuration |
| Topic 5: Entitlements & Security | 15% | - Entitlement concepts: coverage and milestones - Roles, privileges, and access control - Engagement Cloud security model |
| Topic 6: Communication & Integration | 15% | - CTI integration and configuration - Inbound and outbound email setup - Integration architecture overview - Email templates and notifications |
No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications These conditions come from Oracle and can be revised, so confirm the current requirements on the official exam page: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064 — better a two-minute check than a wasted Oracle Engagement Cloud 2019 Implementations Essentials registration.
The Oracle Engagement Cloud 2019 Implementations Essentials exam gives you 105 minutes to work through 60 questions. Split that down and each question earns only a narrow slice of the clock — lingering too long on one item borrows time from three others. Build the habit now: run timed, full-length sessions in the Actual4Cert test engine until finishing early feels normal on the real 1Z1-1064 exam.
Oracle recommends these official training resources:
Once the coursework is done, pressure-test it with the 76 practice questions for the 1Z1-1064 exam from Actual4Cert — theory only counts when it survives exam conditions.
The 1Z1-1064 exam is Oracle's official assessment leading to the Oracle Engagement Cloud 2019 Certified Implementation Specialist certification, which sits at the Specialist level. It validates job-ready, vendor-recognized skills — the kind employers screen for. It also belongs to a wider certification family that includes Oracle B2B Service Implementation Specialist, Oracle Fusion Service Implementation Professional, so it can anchor a longer credential roadmap.
Delivery takes about a minute: after payment, Actual4Cert emails your 1Z1-1064 download instantly — if nothing arrives within 2 hours, check spam and contact support for an immediate resend. Install it on as many computers as you like. On failure: take the corresponding 1Z1-1064 exam within 60 days of purchase, and a fail qualifies you for a full refund. File within 2 days after the exam with a scanned enrollment slip and the official Score Report PDF; claims close within 7 days. Excluded are attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders — and the candidate name must match the payer name. Prefer to keep studying? On request we can exchange your product for two free exam products of equal value, and your original purchase keeps its update service.
The Oracle Engagement Cloud 2019 Implementations Essentials syllabus divides into 6 domains, led by Entitlements & Security (15%), Knowledge Management & Omnichannel (15%), Engagement Cloud Setup & Customization (15%). Heavier domains deserve heavier study time — the complete outline with every domain is listed above on this page.
Book through the official Oracle registration channels:
One thing to note while booking: the exam is delivered via Online proctored or in-person at Pearson VUE test centers.
Plan on USD 245 per attempt, with 68% required to pass the Oracle Engagement Cloud 2019 Implementations Essentials exam. Since every retake bills the full fee again, the cheapest strategy is arriving overprepared. Test yourself with Actual4Cert practice questions first — when your timed scores clear 68% consistently, booking the 1Z1-1064 exam becomes a formality.
Yes — a free demo is available for the Oracle Engagement Cloud 2019 Implementations Essentials product, so you can review the question style and verified answers yourself first. After purchase, 365 days of free updates are included; once the year ends, the update service renews at a 50% discount from your member zone.
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
Correct Answer: A,B,D,E 🗳️
Which two statements are true regarding the Audit History tab of a Service Request?
Correct Answer: B,D 🗳️
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
Correct Answer: D 🗳️
Identify three considerations before starting the configuration of assignment rules to service requests.
Correct Answer: A,D,E 🗳️
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
Correct Answer: B,C,D,E 🗳️
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