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Last Updated: Oct 07, 2026

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Certification exams move, and material that stood still loses value fast. Actual4Cert keeps the Oracle Engagement Cloud 2019 Implementations Essentials bank regularly updated and includes 365 days of free updates with every 1Z1-1064 purchase — your preparation in 2026 reflects the exam as it is, not as it was.

Oracle 1Z1-1064 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Engagement Cloud 2019 Implementations Essentials
Exam Number:1Z0-1064
Real Exam Qty:60
Passing Score:68%
Certificate Validity Period:24 months
Available Languages:English
Exam Duration:105 minutes
Exam Format:Scenario-Based Questions, Multiple Choice
Exam Price:USD 245
Related Certifications:Oracle B2B Service Implementation Specialist
Oracle Fusion Service Implementation Professional
Recommended Training:Oracle Engagement Cloud: Implement Service Applications
Oracle B2B Service: Administration and Implementation
Exam Registration:Pearson VUE Scheduling
Oracle University Exam Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or in-person at Pearson VUE test centers
Pre Condition:No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications
Official Syllabus URL:https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064

Oracle 1Z1-1064 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Engagement Cloud Setup & Customization15%- Functional Setup Manager (FSM) usage
- Customization mechanisms
- Service Catalog configuration
- Enable Engagement Cloud features
Topic 2: Digital Customer Service (DCS)20%- DCS architecture and components
- DCS security and roles
- Themes, templates, and pages
- Deploy and customize DCS application
Topic 3: Service Request Management20%- SR assignment mapping
- SR category configuration
- Common SR processing activities
- SR creation and handling setup
Topic 4: Knowledge Management & Omnichannel15%- Knowledge management enablement
- Omnichannel communication setup
- Agent notifications configuration
Topic 5: Entitlements & Security15%- Entitlement concepts: coverage and milestones
- Roles, privileges, and access control
- Engagement Cloud security model
Topic 6: Communication & Integration15%- CTI integration and configuration
- Inbound and outbound email setup
- Integration architecture overview
- Email templates and notifications

The Oracle Engagement Cloud 2019 Implementations Essentials Exam Questions Everyone Asks

No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications These conditions come from Oracle and can be revised, so confirm the current requirements on the official exam page: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064 — better a two-minute check than a wasted Oracle Engagement Cloud 2019 Implementations Essentials registration.

The Oracle Engagement Cloud 2019 Implementations Essentials exam gives you 105 minutes to work through 60 questions. Split that down and each question earns only a narrow slice of the clock — lingering too long on one item borrows time from three others. Build the habit now: run timed, full-length sessions in the Actual4Cert test engine until finishing early feels normal on the real 1Z1-1064 exam.

Oracle recommends these official training resources:

Once the coursework is done, pressure-test it with the 76 practice questions for the 1Z1-1064 exam from Actual4Cert — theory only counts when it survives exam conditions.

The 1Z1-1064 exam is Oracle's official assessment leading to the Oracle Engagement Cloud 2019 Certified Implementation Specialist certification, which sits at the Specialist level. It validates job-ready, vendor-recognized skills — the kind employers screen for. It also belongs to a wider certification family that includes Oracle B2B Service Implementation Specialist, Oracle Fusion Service Implementation Professional, so it can anchor a longer credential roadmap.

Delivery takes about a minute: after payment, Actual4Cert emails your 1Z1-1064 download instantly — if nothing arrives within 2 hours, check spam and contact support for an immediate resend. Install it on as many computers as you like. On failure: take the corresponding 1Z1-1064 exam within 60 days of purchase, and a fail qualifies you for a full refund. File within 2 days after the exam with a scanned enrollment slip and the official Score Report PDF; claims close within 7 days. Excluded are attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders — and the candidate name must match the payer name. Prefer to keep studying? On request we can exchange your product for two free exam products of equal value, and your original purchase keeps its update service.

The Oracle Engagement Cloud 2019 Implementations Essentials syllabus divides into 6 domains, led by Entitlements & Security (15%), Knowledge Management & Omnichannel (15%), Engagement Cloud Setup & Customization (15%). Heavier domains deserve heavier study time — the complete outline with every domain is listed above on this page.

One thing to note while booking: the exam is delivered via Online proctored or in-person at Pearson VUE test centers.

Plan on USD 245 per attempt, with 68% required to pass the Oracle Engagement Cloud 2019 Implementations Essentials exam. Since every retake bills the full fee again, the cheapest strategy is arriving overprepared. Test yourself with Actual4Cert practice questions first — when your timed scores clear 68% consistently, booking the 1Z1-1064 exam becomes a formality.

Yes — a free demo is available for the Oracle Engagement Cloud 2019 Implementations Essentials product, so you can review the question style and verified answers yourself first. After purchase, 365 days of free updates are included; once the year ends, the update service renews at a 50% discount from your member zone.

Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:

Question #1

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

  • A. Fields
  • B. Exports
  • C. Icons
  • D. Reports
  • E. Objects
  • F. Object workflow
  • G. Themes
  • H. Roles and privileges
Reveal Solution  Discussion  0

Correct Answer: A,B,D,E  🗳️

Question #2

Which two statements are true regarding the Audit History tab of a Service Request?

  • A. It is searchable by date range, username, event type, event severity, and event duration.
  • B. It is enabled by default.
  • C. It is exportable to Excel.
  • D. It allows users to save searches for later reuse.
  • E. It is available only to authorized administrators.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #3

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

  • A. It allows edits to dashboard pages.
  • B. In includes a preview option for all standard and custom object pages.
  • C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
  • D. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

Identify three considerations before starting the configuration of assignment rules to service requests.

  • A. the candidates of service requests to use as criteria for your rule assignments
  • B. the attributes of service requests to use as criteria for your rule assignments
  • C. the attributes of queues to use as criteria for your rule assignments
  • D. the candidates of queues to use as criteria for your rule assignments
  • E. the rule sets you want to create and the rules to include in each rule set
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

Question #5

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

  • A. Select Service Catalog in Functional Areas.
  • B. Select Status = "Active".
  • C. Select Create Category > Create Top-Level Category.
  • D. Select the task Manage Service Request Categories.
  • E. Select Create Category > Create Child Category.
  • F. Complete Category Name.
  • G. Check the Active flag.
Reveal Solution  Discussion  0

Correct Answer: B,C,D,E  🗳️

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