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Oracle 1Z1-1064 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Engagement Cloud 2019 Implementations Essentials
Exam Number:1Z0-1064
Real Exam Qty:60
Passing Score:68%
Certificate Validity Period:24 months
Available Languages:English
Exam Duration:105 minutes
Exam Format:Scenario-Based Questions, Multiple Choice
Exam Price:USD 245
Related Certifications:Oracle B2B Service Implementation Specialist
Oracle Fusion Service Implementation Professional
Recommended Training:Oracle Engagement Cloud: Implement Service Applications
Oracle B2B Service: Administration and Implementation
Exam Registration:Pearson VUE Scheduling
Oracle University Exam Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or in-person at Pearson VUE test centers
Pre Condition:No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications
Official Syllabus URL:https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064

Oracle 1Z1-1064 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Engagement Cloud Setup & Customization15%- Functional Setup Manager (FSM) usage
- Customization mechanisms
- Service Catalog configuration
- Enable Engagement Cloud features
Topic 2: Digital Customer Service (DCS)20%- DCS architecture and components
- DCS security and roles
- Themes, templates, and pages
- Deploy and customize DCS application
Topic 3: Service Request Management20%- SR assignment mapping
- SR category configuration
- Common SR processing activities
- SR creation and handling setup
Topic 4: Knowledge Management & Omnichannel15%- Knowledge management enablement
- Omnichannel communication setup
- Agent notifications configuration
Topic 5: Entitlements & Security15%- Entitlement concepts: coverage and milestones
- Roles, privileges, and access control
- Engagement Cloud security model
Topic 6: Communication & Integration15%- CTI integration and configuration
- Inbound and outbound email setup
- Integration architecture overview
- Email templates and notifications

Common Questions About the Oracle Engagement Cloud 2019 Implementations Essentials

The Oracle Engagement Cloud 2019 Implementations Essentials exam is the official Oracle assessment behind the Oracle Engagement Cloud 2019 Certified Implementation Specialist credential, which sits at the Specialist level. Passing it confirms that your skills meet the vendor's current requirements rather than a textbook outline. It also connects with related certifications such as Oracle B2B Service Implementation Specialist, Oracle Fusion Service Implementation Professional, so it can anchor a broader certification path.

According to the official exam information, the Oracle Engagement Cloud 2019 Implementations Essentials exam includes 60 questions and gives you 105 minutes to complete them. Treat that as a pacing exercise, not just a knowledge check: bank the questions you know first, flag the ones that stall you, and circle back instead of burning minutes on a single item. Before test day, run at least one full timed session in the Actual4Cert desktop or online test engine, so the clock never feels unfamiliar when it counts.

To pass the Oracle Engagement Cloud 2019 Implementations Essentials exam you need 68%, and the official registration fee is USD 245. Keep one thing in mind: a failed attempt is not discounted, so retaking the exam means paying USD 245 again in full. A practical safeguard is to sit a complete Actual4Cert practice test a week or two before your exam date; if your timed scores are not sitting comfortably above the passing mark, consider pushing your booking back and drilling the weak domains first.

The official prerequisites for the Oracle Engagement Cloud 2019 Implementations Essentials exam are as follows: No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications. Requirements can change over time, so confirm the details on the official Oracle exam page at https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064 before you book your seat.

You can register through the official channels listed below:

Exam delivery: Online proctored or in-person at Pearson VUE test centers.

Oracle points candidates toward the following official training options:

Official training builds the theory; the 76 practice questions from Actual4Cert show you how that theory appears in exam-style items, which is where most study plans actually pay off.

Yes. A free PDF demo of the Oracle Engagement Cloud 2019 Implementations Essentials practice questions is available on the Actual4Cert samples page, so you can check the question style and difficulty before spending anything. Every purchase also includes 365 days of free updates, and if your product expires after that period, you can extend the update service from your member zone at 50% off.

If you take the 1Z1-1064 exam within 60 days of your purchase and do not pass, Actual4Cert offers a 100% money-back guarantee: send a scanned copy of your exam enrollment slip together with the official Score Report PDF within two days of your exam date, and the refund is processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to material that was downloaded without the exam actually being taken, or to free materials and expired orders. Prefer to keep studying instead? You can exchange your purchase for two additional exam products of equal value, free of charge, while keeping the update service on your original product. Delivery itself is instant: the download link is emailed within one minute of payment, and if nothing arrives within two hours, our support team will sort it out. There is no limit on how many computers you install the material on.

The Oracle Engagement Cloud 2019 Implementations Essentials syllabus is organized into 6 domains. The leading areas include Entitlements & Security (15%), Knowledge Management & Omnichannel (15%), and Engagement Cloud Setup & Customization (15%). For the complete, topic-by-topic breakdown, scroll up to the Exam Topics section above.

Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:

Question 1

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Fields
B. Exports
C. Icons
D. Reports
E. Objects
F. Object workflow
G. Themes
H. Roles and privileges


Question 2

Which two statements are true regarding the Audit History tab of a Service Request?

A. It is searchable by date range, username, event type, event severity, and event duration.
B. It is enabled by default.
C. It is exportable to Excel.
D. It allows users to save searches for later reuse.
E. It is available only to authorized administrators.


Question 3

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It allows edits to dashboard pages.
B. In includes a preview option for all standard and custom object pages.
C. It requires proper permissions to use the tools and additional permissions to edit the desired object.
D. It requires the use of a sandbox to modify the fields associated with standard and custom objects.


Question 4

Identify three considerations before starting the configuration of assignment rules to service requests.

A. the candidates of service requests to use as criteria for your rule assignments
B. the attributes of service requests to use as criteria for your rule assignments
C. the attributes of queues to use as criteria for your rule assignments
D. the candidates of queues to use as criteria for your rule assignments
E. the rule sets you want to create and the rules to include in each rule set


Question 5

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Service Catalog in Functional Areas.
B. Select Status = "Active".
C. Select Create Category > Create Top-Level Category.
D. Select the task Manage Service Request Categories.
E. Select Create Category > Create Child Category.
F. Complete Category Name.
G. Check the Active flag.


Solutions:

Question 1
Answer: A,B,D,E
Question 2
Answer: B,D
Question 3
Answer: D
Question 4
Answer: A,D,E
Question 5
Answer: B,C,D,E

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