Last Updated: Aug 04, 2026
No. of Questions: 64 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Understand Customer Requirements | 20% | - Analyze customer environment and usage scenarios - Identify business and user needs - Define solution requirements |
| Topic 2: Positioning and Selling Solutions | 20% | - Match products to customer needs - Address objections and close sales - Communicate value and ROI |
| Topic 3: HP Personal Systems Portfolio | 25% | - Security, manageability and performance features - Desktops, notebooks and workstations - Tablets and mobile devices |
| Topic 4: Support and Management Tools | 10% | - Security and mobility solutions - Service and support offerings - HP Web Jetadmin and management software |
| Topic 5: HP Printing Solutions Portfolio | 25% | - Features, benefits and competitive advantages - Inkjet and LaserJet product lines - Multifunction printers and wide-format systems |
1. Where can you go for further product information?
A) your HP Contact
B) www.myhpsalesguide.com
C) http://www.askhp.com
D) YouTube
2. Where is the customer value in using an HP Enterprise MFP device'?
A) Every dollar spent printing involves another nine dollars to manage it, so there is a huge potential for cost savings
B) They are ink-based only: therefore, they give you the lowest cost per page
C) They use the lowest priced toner cartridges
D) They are the smallest MFPs in the market, which gives the customer more space on their desktop.
3. A customer tells you that they knocked over a glass of water onto their Notebook and need a replacement, as is not working anymore. Which feature should you turn into a benefit for the customer?
A) business-rugged magnesium chassis
B) spill resistant keyboard
C) HP DuraFinish
D) HP DisplaySafe frame
4. Why is the Recommended Monthly Print Volume (RMPV) important?
A) It tells you how many sheets of paper you will be able to sell the customer.
B) It tells you how many pages a printer will print in its entire lifetime
C) It helps you match the right printer for the right customer's environment, to give them the best return on investment
D) It gives you an indication whether the customer needs mono or color printing.
5. Which statement is correct regarding HP Quick Sets?
A) HP Quick Sets let your customers launch document workflows that scan and save documents and get it right every time-at the touch of a button.
B) It is a highly virtualized infrastructure that includes scalability and reliability.
C) Through the HP Universal Print Driver you can set a number of tasks that can be achieved at the touch of a button.
D) HP Quick Sets allow you to manage and retrieve your documents from the cloud.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |
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