Pass Exam Questions Efficiently With C-C4H510-21 Questions (2023) [Q48-Q70]

Pass Exam Questions Efficiently With C-C4H510-21 Questions (2023)

C-C4H510-21 Questions - Truly Beneficial For Your SAP Exam

To be eligible for the SAP C-C4H510-21 exam, candidates must have a minimum of six months of experience in SAP Service Cloud implementation, and they must have completed the SAP Service Cloud training course. This certification is ideal for consultants, project managers, and technical support staff who work with SAP Service Cloud solutions.

The SAP C-C4H510-21 exam is an ideal certification for individuals who want to demonstrate their expertise in SAP Service Cloud. The certification not only validates the candidates' skills and knowledge but also enhances their career prospects. The certification is recognized globally and is a testament to the candidates' commitment to excellence in their field.

NEW QUESTION # 48
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

A. Service contract
B. Installed base
C. Service warranty
D. Registered product

Answer: D

NEW QUESTION # 49
Which data element is used to calculate the warranty start?

A. Service category
B. Warranty reference date
C. Number of months
D. Warranty duration

Answer: B

NEW QUESTION # 50
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

A. Set scoping questions and outgoing e-mail details in fine-tuning.
B. Create an account with the e-mail address of the customer.
C. Create an e-mail template for responses.
D. Set up service categories and service catalogs.
E. Configure the e-mail address in the communication channel.

Answer: A,B,E

NEW QUESTION # 51
Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

A. Insert
B. Update
C. Upsert
D. Delete

Answer: A,C

NEW QUESTION # 52
Which tool do you use to determine a service ticket processing team, based on conditions?

A. Delegation rules
B. SLA determination
C. Data Workbench
D. Ticket routing rule

Answer: D

NEW QUESTION # 53
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

A. Solution finder
B. Broadcast
C. Knowledge Base fine -tuning activity
D. Feed

Answer: D

NEW QUESTION # 54
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

A. Consider maintenance plan condition
B. Consider delay
C. Consider ticket resolved on date
D. Consider contract status

Answer: C

NEW QUESTION # 55
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

A. Maintain the installed base
B. Maintain number ranges for customers
C. Scope registered products
D. Purchase a license for the registered product

Answer: B,C

NEW QUESTION # 56
Which business function in the account master will block the release of quotes to SAP S/4HANA?

A. Delivery block
B. Prospect
C. Sales support block
D. Credit limit check

Answer: A

NEW QUESTION # 57
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

A. No security issues with mashup outside of corporate network
B. Offline access is available
C. Existing reports can be reused
D. No additional authorization concept is required
E. Real-time data access

Answer: B,C,E

NEW QUESTION # 58
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

A. On every save of the report
B. On specific report creation
C. Ad-hoc broadcasting
D. Periodic scheduling

Answer: C,D

NEW QUESTION # 59
Which feature in user interface maintenance can be used to control the values of custom fields?

A. Personalization
B. Code list restriction
C. Activation scoping item in administration
D. Usage of restriction rules

Answer: A

NEW QUESTION # 60
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A. Ticket routing rules
B. Activity planner
C. Maintenance plan
D. Realignment runs

Answer: C

NEW QUESTION # 61
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

A. Business roles
B. Territories
C. Field extensions
D. Code list restrictions

Answer: A,B

NEW QUESTION # 62
Which of these template formats is supported by the Data Workbench?

A. csv
B. XML
C. Raw data
D. HTML

Answer: A

NEW QUESTION # 63
Which option do you have to mark a field as mandatory?

A. Page layout configuration
B. Maintenance of access restrictions in the business role
C. Use Key user tool adaptation
D. Disable personalization settings

Answer: C

NEW QUESTION # 64
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Use e-malis as a response to a ticket.
B. Add an account team member.
C. Add a reference to an account.
D. Add a reference to a service contract.

Answer: A,C

NEW QUESTION # 65
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

A. Activate Live Activity Configuration.
B. Create a customer and assign an e-mail address.
C. Define a template.
D. Set up an approval process.

Answer: B,C

NEW QUESTION # 66
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

A. Routing rules
B. Knowledge base
C. Templates
D. Workflow rules

Answer: C

NEW QUESTION # 67
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A. Service category
B. Document types
C. Maintenance plan
D. Priority

Answer: C

NEW QUESTION # 68
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

A. Activities
B. External pricing
C. Contracts
D. Tickets

Answer: D

NEW QUESTION # 69
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.