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NEW QUESTION # 47
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.
- A. New field
- B. Read-only
- C. Query
- D. Mandatory
Answer: B,D
NEW QUESTION # 48
Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.
- A. Insert
- B. Update
- C. Delete
- D. Upsert
Answer: A,D
NEW QUESTION # 49
You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?
- A. SAP Analytics Cloud
- B. SAP ERP
- C. SAP SuccessFactors
- D. SAP Service Cloud
Answer: B
NEW QUESTION # 50
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. Scoping is automatically generated by the system based on your fine-tuning decisions.
- B. Fine-tuning is the process of generating the activity list by answering questions about which business processes will
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. The activity list is automatically generated by the system based on your scoping decisions.
Answer: D
Explanation:
implemented.
NEW QUESTION # 51
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable internal memos for tickets?
- B. Do you want to support e-mail channels for groups?
- C. Do you want to support e-mail channels for corporate accounts?
- D. Do you want to enable agents to respond to tickets using an external e-mail client?
Answer: C
NEW QUESTION # 52
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Code list restriction
- B. Personalization
- C. Usage of restriction rules
- D. Activation scoping item in administration
Answer: B
NEW QUESTION # 53
Which key user tool allows you to change field properties on the SAP Service Cloud Ul?
- A. Code list restriction
- B. Workflow rules
- C. Mashup
- D. Adaptation
Answer: D
NEW QUESTION # 54
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time. no condition, time and counter based
- B. Absolute, counter based
- C. One time, fixed
- D. One time, time and counter based
Answer: A
NEW QUESTION # 55
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Account work distribution
- B. Organizational work distribution
- C. Territory work distribution
- D. Service category distribution
- E. Employee work distribution
Answer: B,C,D
NEW QUESTION # 56
Which of the following features apply to time recording? Note: There are 3 correct answers to this question.
- A. You can activate the Microsoft Outlook integration for time recording.
- B. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- C. Code list restrictions are not possible for the Time Type field.
- D. Time recording can be done online or in offline mode.
- E. Time sheets can be submitted for approval.
Answer: B,D,E
NEW QUESTION # 57
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
- A. Service Notification
- B. Service Contract Management
- C. Registered Products and Installed Bases
- D. Sales Contact
Answer: A,B
NEW QUESTION # 58
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.
- A. Maintain the service catalog.
- B. Assign work centers and views.
- C. Control access on field and action level.
- D. Set access restrictions.
- E. Create service level agreements.
Answer: B,C,D
NEW QUESTION # 59
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.
- A. Service organization
- B. Territory
- C. Skills
- D. Measurement and reading
Answer: A,B
NEW QUESTION # 60
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
- A. Schedule an MORO Job.
- B. Map the data fields with the offered data fields in the migration template.
- C. Download the migration template.
- D. Save the file in XML
Answer: A,B
NEW QUESTION # 61
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?
- A. The address of the installed base does not match the account.
- B. You need to update the skills in the service ticket and the installed base.
- C. You need to be maintained as the contact for the installed base.
- D. The installed base is in status "In Preparation" and needs to be activated.
Answer: D
NEW QUESTION # 62
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.
- A. There is a template available for each object that allows tool-supported migration.
- B. The template structure is predefined and cannot be changed.
- C. Data can be loaded only once.
- D. Field definitions are not relevant.
Answer: A
NEW QUESTION # 63
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
- A. The determination rules have been configured, but not activated.
- B. The question related to SLAs must be activated in project scoping.
- C. A workflow rule has to be scheduled to trigger the determination.
- D. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
Answer: A,B
NEW QUESTION # 64
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Sales support block
- B. Credit limit check
- C. Delivery block
- D. Prospect
Answer: C
NEW QUESTION # 65
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Use Fine Tuning to manage the numeric range for contracts
- B. Use Fine Tuning to activate Service Contract Management
- C. Activate Create Contracts in Detail View
- D. Activate Service Contract Management in Scoping
Answer: A,D
NEW QUESTION # 66
To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Appointment
- C. Territory
- D. Installed base
Answer: A,D
NEW QUESTION # 67
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question
- A. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- B. You can change the status of multiple sub-tickets from the main ticket.
- C. Opening the main ticket allows you to see all of the connected sub-tickets.
- D. Changing the customer in the main ticket updates the customers in the related sub-tickets.
Answer: B,C
NEW QUESTION # 68
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. HTML mashups
- B. ASAP mashups
- C. Internal mashups
- D. URL mashups
Answer: A,D
NEW QUESTION # 69
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