Last Updated: Oct 03, 2026
No. of Questions: 222 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: FlexCards | 23% | - Design FlexCards to meet requirements - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards |
| Topic 2: Data Tools | 23% | - Design DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits - Purpose and benefits of DataRaptors and Integration Procedures |
| Topic 3: OmniScripts | 27% | - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts - Map business processes to OmniScript components |
| Topic 4: Best Fit Solutioning | 27% | - Map requirements to appropriate OmniStudio tools - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices |
A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an account. Each step uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits. Which two suggestions should the consultant propose to address this concern? Choose 2 answers
Correct Answer: A,C 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
A consultant needs an OmniScript element to display read-only, formatted information to users without capturing input, such as terms and conditions text. Which element should be used?
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ. Which OmniStudio tool should the consultant recommend to meet this requirement?
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts? Choose 2 answers
Correct Answer: A,D 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
A consultant must design a 360° view of the customer. The business requirements are:
- A header card with account information (name, account number, next
billing date, invoice method)
- A list of related contacts (first name, last name, phone)
- All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
Correct Answer: B,C 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
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