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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?

A) 400
B) 600
C) 800
D) 200

2. A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A) Batch Campaign Update
B) Virtual Agent
C) Post update
D) Infinite Job

3. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
B) The modified list configuration can be saved as Active and be used immediately.
C) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
D) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
E) The Active list configuration must be deleted before saving the new configuration.

4. What should the crontab of a secondary dialer have?

A) pds_maintenance and db_rnaintenance
B) pds_maintenance, mts_maintenance and db_mainlenance
C) pds_maintenance
D) pds_maintenance and mts_maintenance

5. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) dgcreate.cfg
B) locale.cfg
C) opmon.cfg
D) dgswitch.cfg
E) master.cfg

Solutions: